Agoda Services Co., Ltd.

Global Technical Helpdesk Engineer

Agoda Services Co., Ltd.
Salary provided
Posted on 23 Feb 2021

Global Technical Helpdesk Engineer

Agoda Services Co., Ltd.

Job Highlights

  • Helpdesk Support
  • IT Support
  • 1st Tier

Job Description

About Agoda 

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world. 

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

For our team in Bangkok, we are looking for candidates with Customer Support, Helpdesk experience. Information Technology is Agoda.com’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

In this Role, you’ll get to: 

  • Serving as the first point of contact for users seeking technical assistance over the phone, email or chat
  • Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk
  • Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues
  • Work through the problem-solving process with users, empowering them to do the same in the future
  • Redirect unresolved issues to the next level of support personnel
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Provide feedback on processes and make recommendations on areas to improve
  • Working shifts and on call

What you’ll Need to Succeed:

  • Customer service
  • Helpdesk ticketing systems
  • Working independently and as a team player
  • A strong desire to learn
  • The desire to keep up with the latest technologies and stay ahead of the curve
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • The ability to communicate clearly in spoken and written English
  • Degree in Computer Science / Computer Engineering or similar
  • Fresh Grad are welcome

It’s Great if you have:

  • Experience with Microsoft 365
  • Proficiency with a MAC OS

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file in accordance with our privacy policy so that we can consider you for future vacancies. You can always ask to have your details removed from the file by contacting us at people-technology @agoda.com

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Full Time
Company Website

Company Overview

Agoda is transforming travel for millions of customers across the globe.

Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers.

Agoda employs over 4,000 professionals from 80 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.

At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus