en world Thailand

Global IT Support (1st Tier Support)

en world Thailand
Salary provided
Posted on 28 Jan 2021

Global IT Support (1st Tier Support)

en world Thailand

Job Highlights

  • Global Support, IT Support, 1st Tier
  • Window, Linux, IT Service, Infrastructure
  • Good English communication

Job Description

An international IT service organization is looking for a talend IT service/ support to join their global support team. The main responsibilities of the position are to act as a SPOC for the users and report the IT issues to the technical support team. Since you have to support clients across the globe therefore, English communication is one of the key qualifications.

The successful candidate will be a part of the global IT support team and grant the opportunity to work in the international environment.

Responsibilities:

  • Provide 1st level of support for infrastructure, desktop support and IT applications, etc
  • Act as a SPOC to serve end users across the globe along with coordinating with the technical support team to solve the complex issues .
  • Response the users request via phone/ email and add the incident to the ticket system.
  • Coordinate with team members and transfer tasks between each shift rotation.
  • Provide support remotely upon requests.

Qualifications:

  • Graduated from IT or related field
  • At least 3 years' experience in IT Infrastructure fields
  • Knowledge or experience in supporting Window Server/ Linux Server, experience in both infrastructure environment is a plus
  • Experience in supporting IT Applications, Web Application, Database, etc
  • Good English communication skills
  • Able to work as a shift, the shift rotation may include weekend and public holidays

This is a golden opportunity for those who are looking for a new opportunity and would like to work in the global position.

For a confidential discussion please call 082-555-6895 and Your application will be treated with strict confidentiality.

en world Recruitment (Thailand) Co., Ltd.
Amarin Tower, Room No. S5139, 5th Floor,
496-502, Ploenchit Road, Lumpini,
Pathumwan, Bangkok 10330 Thailand

Tel: +66 (2) 106 8600 | Fax: +66 (0) 2654 0901
www.enworld.com/th/

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Specialising in mid-career and managerial candidates across a broad range of industries. At en world we have qualified and highly experienced consultants with specialised knowledge in specific industries and fields. en world recruits specialist and managerial talent for globally minded companies in the Asia-Pacific region. Established in Thailand in 1999, we believe that our extensive years in the Thai market, together with multinational management, helps us guarantee superior, results driven activities that balance the needs of our client with the career needs of the candidates with whom we work. With offices across the APAC region and 800 staff representing 20 nationalities in 15 offices, we introduce talent to over 3,800 clients across the Asia Pacific Region.

Additional Company Information

Benefits & Others
Dental insurance, Medical insurance, Performance bonus