- Factory preferred
- Cleaning service
- Transportation management
- Pest control
- Dining service
- Landscape maintenance
- Receptionist and telephone including administrator
Management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets.
- To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the Sodexo business.
- To be accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements
Key Result Areas:
- Coordinate with Contract Manger of all Soft Services.
- Coordinate with Hard Service team on every related works.
- Weekly Safety-walk with Client each department.
- Weekly meeting with client to follow up list of work.
- Submit monthly presentation to Soft service owner before monthly review with plant manager.
- Arrange monthly survey of Sodexo Soft service via email to client employee, and summarize data before monthly Score Card review.
- Follow up defect to ensure all defects are have the action plan with update status.
Other task on soft services in scope
Cleaning and landscaping
- Update working area and schedule of cleaning and landscaping
- Offer quotation for additional service (out of scope) to client
- Inform client in advance about consumable (operating supply and uniform)
- Bi-Weekly on floor audit with client owner (9.00-12.00 on wed)
- Ensure safety, quality and hygiene training
- Ensure refrigerator clear and clean by cleaner
- Manage schedule for work on time
- Monthly site survey and inspection with pest control vendor team
- Check soft service defect, coordinate with other team to fix defect and follow up (Pest control vendor can be fix in 24hours)
- Check monthly report ensure it is correct before submit to client (before 15th of the month)
- Bi-Weekly on floor audit with client owner
- Provide report and action plan to meet hit rate target
- Provide defect list and coordinate with SDX hard service on visual check of vans and buses (Monthly)
- Provide audit report all drivers, license, van and bus insurance etc. (Monthly)
- Provide update Data base of passenger each route (Quarterly)
- Gas and expressway tracking to improve cost saving plan.
- Weekly audit with client owner (PPE, name badge and hygiene)
- Lead monthly meeting with third party to fix issue and employee feedback
- Ensure safety, quality and hygiene training (100 % for new hire) refresh every 6 months
- Ensure service schedule and no shortage issue from Vending machine
- Coordinate with Sodexo HSE for canteen audit Bi-Monthly, and submit report to client Owner
- Health & Safety awareness
- Growth, Client & Customer Satisfaction / Quality of Services provided
- Rigorous management of results
- Brand Notoriety
- Commercial Awareness
- Employee Engagement
- Learning & Development
- Leadership & People Management
- Innovation and Change
- Business Consulting
- HR Service Delivery