Game Community Manager

Salary provided
Posted on 02 Mar 2021

Game Community Manager


Job Highlights

  • Office located near BTS Ekkamai
  • Clearly defined long-term career roadmap
  • Surrounded with games all day

Job Description

What to do; 

  • Run Social campaigns in order to capture the interest of the game community and contribute to a better engagement and community size.
  • Manage creation and manage all published game content (images, video, and written).
  • Identify game's trends/topical market research on both internal & external channels and report to internal teams, in condensed and analyzed summaries
  • Be responsible for the social media and community management on Facebook and Monitor, listen, and respond to users in a "Social" way
  • Develop and expand community outreach efforts.
  • Liaise with the game team to make sure that the community is up to date with any changes that happen inside the game.
  • Keep an active stream of communication between the development team and the community.
  • Identify the most common issues based on community feedback, regularly prepare internal reports (app store reviews, escalations of high priority or frequent issues from Customer Care agents), and escalate issues quickly and efficiently to all relevant internal parties when necessary.
  • Monitor discussions and within fan bases on all channels, including social media channels and app store pages.
  • Identify and report trends in usage and advise the Game Team on potential opportunities
  • Regularly analyze your social campaigns and translate the qualitative data results into actionable recommendations for future social media campaigns.
  • Analyze and report social media performance to management on a weekly basis.

You need to;

  • Having an experienced game community manager with 1 to 3 years’ experience managing social media platforms or communities for brands.
  • Have a background in video games or you are an avid gamer.
  • Demonstrate creativity and innovation with every campaign you run
  • Having knowledge of graphic tools such as Photoshop or Video Editing software
  • Be a team player and can collaborate easily with others
  • Have the confidence to take the lead when necessary
  • Have a strong intuition and ability to identify potential negative community reactions or crises in advance and prepare mitigation plans
  • Fluent in English, other languages are a bonus!
  • Welcoming and creative atmosphere.
  • Freedom to share your ideas, discuss and work with others.
  • Professional and friendly global working environment.
  • Convenient traveling. (Only 5 minutes from BTS Ekkamai to the office)


  • Annual salary and bonus increase based on work performance.
  • Clearly defined long-term career roadmap with good development opportunity.
  • Health & Dental Insurance.
  • Social Security.
  • Annual Leaves, Sick Leaves, and Personal Leave.
  • Opportunity to travel overseas for a business trip.
  • Yearly company trip.
  • Providing food and drinks in the office.

Working Hours;

  • Fixed work hours Monday to Friday from 9.00 am to 6.00 pm.
  • Overtime rate when working on holidays.


Additional Information

Career Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

GLOHOW has been established since December 2016, we are a global game business partner, currently conducting global publishing with developers and other publishers. In 2019, we received the first investment from Kakao Games. In 2020, we became a subsidiary of Kakao Games. 

We collaborate on segmentally consulting, marketing, operations, and localization with partners. 
Our headquarter is in Singapore, and currently has the main business center in Thailand. 

Throughout the years, we have worked with many major companies such as Kakao Game, LINE Games, 4:33, Snow, Naver Z, SundayToz, etc. 

Furthermore, we have published and provided service for many well-known titles such as Guardian Tales, King's Raid, Boxing Star, Flyff Legacy, Man or Vampire, and Final Blade. 

We are currently establishing additional corporations in Vietnam and Taiwan and We collaborate with about 40 active members of the corporation and about 40 remote members in 20 countries around the world (the United States, France, Germany, etc.) 

And now we are expanding our new business unit focusing on producing media content on various platforms.

Additional Company Information

Benefits & Others
Five-day work week, Overtime pay, Performance bonus