Standard Chartered Bank (Thai) PCL.

FX & Payment Officer

Standard Chartered Bank (Thai) PCL.
Salary provided
Posted on 14 Apr 2021

FX & Payment Officer

Standard Chartered Bank (Thai) PCL.

Job Highlights

  • FX payment
  • Operations
  • Bank Ops

Job Description

The Role Responsibilities
  • Manage and control the function of FX & Payment.
  • Supervise and manage FX & Payment team to execute all activities promptly by the relevant deadlines and respond to client’s instructions and enquiries relating to FX & Payment process.
  • Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with SS Operations procedures
  • Provide direction and assist to manage FX & Payment team
  • Timely follow up and resolution of any problematic transactions and all non-compliances with client’s services level agreements/standards.
  • Liaise with IT / IS to ensure that enhancements are to specification, and are tested before implementation.
  • Assist other team members as required.
  • Supervise and resolve all enquiries and problems to customers and subordinate.
  • Monitor and follow through all clients’ instructions by the relevant deadlines and adhere accuracy timelines in processing practice zero defect processing.
  • Check and authorize the payment transactions.
  • Perform FX & Payment, BOTDMS related UATs. Ensure the successful implementation in Production or actively follow up the outstanding items until closed and implemented.
  • Assist other team officer when required.
  • Supervise and resolve all enquiries and problems to customers and subordinate relate to FX & Payment unit.

Interface with Customer / Relationship Managers / Business Unit

  • Primary point of contact with customer for professional advice, enquires, communicating and resolving clients issues relate to FX & Payments, and Regulatory reporting
  • Ensure the highest levels of customer service and proactively seek improvement as per customers’ needs and requirements.
  • Responsible for meeting or exceeding customers’ expectation.
  • Cascade this relationship downward to all subordinates and accounts team.
  • Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.

Additional Information

Career Level
Entry Level
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website
Job Functions

Company Overview

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Overtime pay