Lazada  Ltd.

Fraud prevention Analytic Manager/ Associate

Lazada Ltd.
Salary provided
Posted on 23 Feb 2021

Fraud prevention Analytic Manager/ Associate

Lazada Ltd.

Job Highlights

  • Opportunity with fast growing company
  • Fast promotion and challenge opportunity
  • Flexible working hour

Job Description

Summary The specialist will assist in protecting Lazada Thailand activities and its ecosystem users in marketing, sellers, products, orders, accounts, and engagement. He/she will be the in-country subject matter expert for Thailand-based investigations and compliance operations, handling risk-related matters such as but are not limited to voucher anti-abuse, marketing anti-abuse, buyer registration (fake accounts), resellers and scam sellers, prohibited and controlled goods, and anti-counterfeit and brand protection. The role will also assist in the management, quality checks, and training of Lazada partner BPOs. Key tasks and responsibilities
  • Being the in-country, subject matter expert for buyer-related risks, with emphasis on account registration, account-take-overs, voucher abuse, reseller abuse, fake/fraud/high-risk orders, and returns/refunds.
  • Being the in-country subject matter expert for seller and product-related business risks, with emphasis on counterfeit, scam products, and prohibited and controlled goods.
  • Supporting the registration, claims, complaints, and disputes for intellectual property right holders.
  • Oversight and execution of buyer, seller, and product risk screening processes while ensuring support of established service levels.
  • Developing and executing operational policies and processes for business security operations and dispute management.
  • Handling escalations and conducting investigations for incidents.
  • Conducting analysis, reporting on performance, and identifying trends.
  • Anticipating and escalating issues quickly and efficiently, as necessary to allow proper corrective action/decision.
  • Working closely with other functions such as Customer, e-Commerce Platform, Commercial, Logistics, Security and Business Security teams, and others to identify and assess risks.
  • Executing communications and stakeholder engagement with C-level leadership across ventures and with regional teams.
Qualifications & Skills
  • At least 3 years of experience as a hands-on data analyst in a company.
  • A technical degree in Computer Engineering, Information Technology, Data Sciences, Maths or related fields.
  • SQL proficiency is must
  • Strong experience in handling large scale unstructured data. Experience in SQL or other data handling tools, as well as ability to learn more advanced data
  • Business intelligence experience using tools such as Tableau, Qlik Sense and Excel.
  • Excellent written and verbal communication skills along with strong training skills.
  • Ability to make sound judgement calls independently when presented with difficult decisions, especially when only partial information is available
  • Ability to take initiative in a fast-moving environment
  • Strong project management skills, with experience in collaborating with different business functions and key stakeholders.
  • Experience in the e-commerce industry a plus.
  • Good understanding of the fraud space with hands-on knowledge of fraud, payments and risk.
  • Understanding of Big data architecture and tools (Hadoop, Distributed SQL etc.)

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Lazada Group is pioneering e-Commerce across Southeast Asia. Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has 5,500 + employees in the region, with operations in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam, and a team in Hong Kong that drives cross-border marketplace activities.

Lazada’s strong performance led to the acquisition of a majority stake by Alibaba Group in April, 2016. Given our tremendous growth, we are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our rapidly expanding team! Join our diverse and motivated team to hone in on your creativity as well as implement new initiatives within a nurturing, equal opportunity environment! What is the job?

Lazada Thailand employs over 850+ professionals and has won many awards namely for Top Marketplace from Priceza and People's Choice 2017. Given Lazada’s tremendous growth, we always seek to provide an unparalleled opportunity for highly entrepreneurial, enthusiastic and ambitious individuals to be part of our rapidly expanding team. Join our diverse and motivated team to revolutionize the online shopping and selling experience in South East Asia!

Additional Company Information

Industry
Trading and Distribution
Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Work from home