• Carry out all scheduled and assigned warranty, preventive, & breakdown service jobs effectively and flawlessly to aim for zero complaints.
• Effectively plan and coordinate with customers for all service jobs to reduce time & resource wastage.
• Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 4 - 10 hours on site during working hours on weekdays.
• Maintain proper records of equipment history by customer and department both at site and also regularly update SOM real time.
• Efficiently prepare job sheets, seek customers approval/confirmation upon job closure, co-ordinate with SOM to invoice with correct spare parts to speed up billing processes.
• Co-ordinate with SOM & prepare quotations for the right decision maker and track
• Familiarize and comply with relevant GDPMD / ISO procedures & guidelines, and all risk management processes to ensure compliance.
• Prepare and decide all quotation & track for official purchase orders for breakdown repairs.
• Responsible to create competitive advantage by adding value to the organization through building strong relationship with biomedical engineers in key accounts.
• Attend all training or re-training identified and contributes to continual improvement by giving constructive feedback to manufacturer.
• Conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments.
• Gather information & make informed recommendation to Engineering Managers & help to drive best practices based on customers feedback and personal experiences.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Qualifications

• Candidates must possess at least a Bachelor's degree in Biomedical Engineering or equivalent.
• At least 3-5 years’ experience in medical equipment industry
• Healthcare experience required.
• Possess own transport.
• Able to travel outstation or overseas when required.

Benefits

• Competitive salary based on experience
• A fixed 13th month bonus (pro-rated where appropriate)
• Annual performance based bonus
• Overtime
• 15 days annual leave
• Medical insurance
• Flexible working hours
• Provident Fund
• Long Service Award
• Transport Allowance, Fleet Card
• Communication Allowance
• Work with a great team
• Insurance: Group Term Life, Personal Accident
• Health focused office environment
• Annual company trips, and frequent company events

Because we cultivate intelligence and learning culture that help our you grow beyond their potential.

IDS Medical Systems (Thailand) Co. Ltd. is an active healthcare solution provider operating in the Thailand market since July 2013. We specialize in providing various cardiology, obs & gyn, radiology, anesthesia, and ICU solutions for hospitals and medical centers.

Our team of solution specialists, clinical specialists and biomedical service engineers are well trained to provide the best in class medical solutions for our customers in Thailand. Our customer portfolio includes both private and public hospitals.