Our client is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services.
Being responsible for solar inverter technical service, need to go to solar project sites, customers’ office, or invite the customer to the company's office’s training room, provide solar inverter product hardware, software training for customer’s engineering,
construction, operation & maintenance team.
Receiving customers’ daily technical inquiries, login into the company’s e-care system, follow up on the questions, tickets, and reply customers on time, remote support and solving the issues, and making sure customers satisfied with the company’s service.
Responding to prepare basic line spare units, following up spare team to send new product to the site, to manage and make sure spares be enough and can be sent to customers in 2 Business days.
Negotiating and making sure customer & DHL to send back the faulty inverter.
Working with the solution sales team, to do new technology trials, health checking for customers’ PV plants, submit O&M service reports to customers to get customers’ approval and satisfaction, understand customers’ demands and pain points, feedback, and
report to the solution sales team.
Being together with sales/marketing team, joining as the presenter for technical meeting, roadshow, marketing activity with customers.
Thai nationality only.
Age not over 35 years old.
Minimum Bachelor's degree or above major in Electricity Engineering or related field.
Over 2 years’ technical-related working experience for solar/ or power equipment.
More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because
PRTR believes in the power of people.
Additional Company Information
Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Overtime pay, Performance bonus