Nestle (Thai) Ltd.

E-Commerce Operations Manager ( - Nespresso

Nestle (Thai) Ltd.
Salary provided
Posted on 22 Feb 2021

E-Commerce Operations Manager ( - Nespresso

Nestle (Thai) Ltd.

Job Highlights

  • Strong knowledge in online business
  • 4+ years of experience in platform
  • Strong command of English and Thai

Job Description

We’re Nestle, We’re the biggest food and beverages company in the world who believe in “enhancing quality of life and contributing to a healthier future.”

Join us and be part of Nestle to drive over 2,000 brands in 191 countries worldwide, if you;

  • Possess strong knowledge in online business
  • Have good stakeholder management skill
  • Have strong command of English

Become our;

E-Commerce Operations Manager - Nespresso

Main Responsibilities

On a day-to-day basis, you will be expected to:

  • Act as the eCommerce representative in all global and local projects' definition and planning initiatives to ensure the efficacy and consistency of all experiences delivered on digital boutiques.
  • Ensure full alignment and effective activity planning with the identified eCommerce stakeholders in all relevant market's teams. With CRC to anticipate customers' requests peaks, customer complaints and assistance management , with Supply Chain to ensure precise demand planning and with Finance for matters related to online payments and fraud management.
  • Manage the eCommerce Merchandising Coordinators and plan their activities according to the defined OP and OMP 
  • Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
  • Coordinate the definitions and integration of all customer journeys, product launches and digital campaigns into the content management system (copy, visuals, banners,...) for both global and local campaigns.
  • Manage the eCommerce Project Porfolio and cascade actions to the eCommerce Merchandising coordinators,  ensuring proper project management to cover in time and quality all project's aspects, from pre-alignment with HQ counterparts and effort pre-assessment to local set-up, test, final publishing and post-mortem analysis.
  • Define, Plan & Activate eMerchandising activities through cross-sell, up-sell & eCRM possible strategies
  • Works with all other departments to define and plan their projects that have an online dimension.
  • Manage and plan resources according to required Market Acceptance Tests (both front-end and back-end) in coordination with local IS stakeholders for all digital boutiques as per OP plan. 

Requirements and Qualifications

You, as successful applicant should possess the followings:

  • Bachelor or Master's Degree in Business Administration (MBA) or other related fields
  • At least 4 years experience in webmastering / eCommerce platforms management (including mobile).  
  • Project Management (PM Certification a plus) and strong commercial acumen
  • Strong experience in Website running (Content Management, Merchandising,  A/B testing & personalization)  
  • Experience in SEO optimization a plus.
  • Good Knowledge of Web Analytics 
  • Understanding of the online acquisition activities and their impact on eCommerce sites.
  • Previous CRM experience is a plus
  • Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
  • Proven experience in working and influencing people, teams/functions not in direct reporting line.
  • Google Analytics Certification is a plus
  • Good communication skills in Thai and English


Additional Information

Career Level
Years of Experience
3 years
Job Type

Company Overview


Nestlé Group is the world’s leading Nutrition, Health and Wellness Company. Our mission of “Good Food, Good Life” is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night.

Nestle is a people-inspired company; respect and trust are our greatest strengths. We place high value on the unique perspectives that people bring to our team which sharpens our performance and drives our business. We welcome all applicants without regard to race, religion or belief, national origin, disability, marital, sexual orientation or age.

At Nestle, We believe that the many different backgrounds, ways of thinking and cultural experiences of our people at every level of our business, makes for a richer workplace and gives us the insight and innovation to grow and continually delight our equally diverse consumers.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus, Work from home