FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด

E-COMMERCE EXECUTIVE

FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด
Salary negotiable
Posted on 14 Jan 2021

E-COMMERCE EXECUTIVE

FASHION KINGDOM CO., LTD. by Valiram Group/บริษัท แฟชั่น คิงดอม จำกัด

Job Highlights

  • 2 years of experience in retail or customer servic
  • E-commerce background
  • Fluent English

Job Description

REPORTING MANAGER:
  • PRIMARY E-COMMERCE MANAGER
  • SECONDARY : BRAND GM  
POSITION SUMMARY
  • Assist the team to drive business at each location, by managing inventory and e-commerce orders partnering with regional 3PL provider
  • Manage complex data effectively and provide relevant feedback in timely manner
  • Ensure adherence and compliance to all retail operations procedures
  • Assist and resolve customer quires and issues via email, phone, and chat
KEY PERFORMANCE INDICATORS
  • Customer Order SLA (actual vs target)
  • Customer queries responded to within SLA targets (Respond within 1 business day and 95% resolved within 2 business days)
  • Inventory Holding/Accuracy (actual stock vs website availability)

KEY AREAS OF RESPONSIBILITIES

  • Ensure recommended allocation of inventory levels completed in timely manner and accurate versus system
  • Recommend and execute stock transfers regularly between warehouse and e-commerce channel to minimise out-of-stock
  • Monitor shipments to understand delivery of new and replenishment stock e-commerce channel and communicate all inventory risks to manager proactively.
  • Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds
  • Liaise with merchant and allocations and brand teams on any potential issues in stock flow and product availability
  • Liaise with digital enterprise team to ensure website availability is accurate in a timely manner
  • Manage deliveries, refunds, return and on ground logistic support for all e-commerce order
  • Participate in weekly calls and follow up on any action points in a timely manner.
  • Perform any Ad-Hoc task required by the Manager/Department.
  • Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time
  • Focus on Customer Service for all customer feedback on orders, delivery, and shortfall status
  • Get in contact with customer to resolve delivery, product order issue or quires on adhoc basis
  • Create and provide frequent reports on data and trends to management
POSITION SPECIFICATION:
  • Education: Minimum a Diploma/Degree in any discipline,
  • Professional Experience
  • Minimum 2 years of experience in retail or customer service
  • E-commerce background is added advantage
  • Personal Attributes
  • Good interpersonal skills
  • Good analytical skills
  • Good in planning
  • Pleasant Personality
  • Excellent verbal and written communicator
  • Languages
  • Fluent English and both in written and spoken. Knowledge of other language is added advantage.
  • ACKNOWLEDGEMENT

As an employee of Valiram Group, I acknowledge my responsibilities to abide by Valiram Group’s Code of Conduct and all applicable Valiram Group’s policies, procedures, standards and guidelines.  I am also aware of the consequences of non-compliance.

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website

Company Overview

Fashion Kingdom Co., Ltd. is subsidiary of Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Russia, Macau and Vietnam. Operating more than 350 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Kate Spade New York, Michael Kors, Tumi and Victoria’s Secret, as well as original and innovative retail concepts Luxury Fashion, Swiss Watch Gallery, Flying Emporium, Vie Beaute and Flow. Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Additional Company Information

Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus, Travel allowance