We are looking for a self-motivated team member who is creative, attentive to detail, business minded and have an entrepreneurial spirit. Cart Biz is a fun, progressive, fast paced organization that is growing exponentially. We offer multiple advancement opportunities for individuals that are looking to develop their career and grow their client portfolio and team size. Our core values motivate and drive out of the box creative thinking in our organization and we are looking for individuals that can embrace and embody these values.

What We’re Looking For:

• Guide and process customer orders and inquiries in a fast-paced environment
• Very strong knowledge of using E-commerce marketplace platforms (Shopee, Lazada, JD etc)
• Communicate efficiently with customers via marketplace chat systems
• Customer restitution and communication via email and phone if required
• Provide knowledgeable answers to questions about products, promotions, pricing and availability
• Manage questions from product reviews on all marketplaces
• Drive sales conversions through chats especially for added to cart but unpaid orders
• Respond to shipping inquiries and answer order status questions
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
• Engage with clients in a friendly and professional manner while actively listening to their concern
• Offer support and solutions to customers in accordance with our company’s and client’s service policies
• Demonstrate superior product knowledge by accurately describing the main features and benefits of the product
• Perform work accurately and multi task through multiple chats in a fast pace environment
• Able to work long hours especially during E-commerce marketplace campaign periods
• Improve the level of customer satisfaction
• Dependable attendance and punctuality

Qualifications:

• Preferably female with 1-2 years’ experience
• Bachelor's degree in Marketing and Business Management
• Excellent oral and written communication skills
• Ability to manage and handle multiple tasks under high pressure environment
• Outstanding problem-solving skills
• Exceptional attention to detail