FPT Software (Thailand) Co., Ltd.

Delivery Manager

FPT Software (Thailand) Co., Ltd.
THB 55,000 - THB 70,000 /เดือน
ลงประกาศเมื่อ 22 Feb 2021

Delivery Manager

FPT Software (Thailand) Co., Ltd.


  • Must be able to work within a matrix organization
  • Must be able to identify appropriate product
  • Monitor and manage end-to-end delivery of programs


Job descriptions

  • Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
  • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line and geographic responsibilities
  • Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
  • Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
  • Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resource
  • Responsible for financial management and reporting and optimizing processes
  • They are also expected to contribute to the wider goals of IT Services
  • Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the Digital Experience
  • Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
  • Holding the teams to the highest standards, project discipline and accountability 
  • Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

Job qualifications

  • Must be able to work within a matrix organization – balancing the needs of the customer against firm initiatives and goals
  • Must be able to identify appropriate product/service offerings to meet the client’s needs
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
  • Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Identify, manage and resolve complex issues, preventing escalations, where possible 
  • Manage, negotiate and resolve project risks effectively
  • Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
  • Leader and team player – sets example for project managers, business analysts and others to follow
  • Create an open, honest, accountable and collaborative team environment
  • Support the development of Account plans using Firm’s Account Management Framework
  • Initiate, build and sustain productive relationships
  • Serve as an escalation point for customer concerns if/when they arise
  • Identify appropriate resolution to achieve client satisfaction in a timely manner
  • Help develop account strategy and plan that best leverages firm resources and strategies to meet customer expectations
  • Monitor and manage end-to-end delivery of programs and projects sponsored by one or more customer groups to scope, time and budget
  • Enforce standard methodologies, processes and tools
  • Provide leadership and direction to project team members
  • Evaluate and identify potential redundant applications, infrastructure and tools


Not Specified
Not Specified
Not Specified
Full Time


FPT Software Co.,Ltd. is a leading company in consulting and global
supporting the big account over the world such as Unilever, BP, etc. this job is to be a
candidate for IT support officer & Implementer for Unilever Thailand on the NGDMS
project, Distributor management system application.

To guarantee the quality of our services and meet the requirements of global clients, FPT
Software identifies technological advancement and standardized management process as our top
priorities. As a result, FPT Software has been granted the very prestigious certifications of CMMI level
5, ISO 27001:2005 (BS 7799-2:2002), and ISO 9001:2000.


สวัสดิการและสิ่งจูงใจอื่น ๆ
Five-day work week, Life insurance