New Hampshire Insurance Company
Urgently Required!
NEW HAMPSHIRE INSURANCE COMPANY is the world leading US-based international insurance and financial service organization. In Thailand, New Hampshire Insurance is staffed with more than 400 professional employees, who are committed to deliver high quality service and product innovations. We continually improve our professional skills, financial strength, as well as our service to ensure our customers are financially well protected in all situations.
As part of the company's commitment to a long-term business in Thailand, we are looking for a high caliber professionals to join our team as:
Customer Services Representative (Call Center)
jobsDB Ref. JTH300003001888898
Job Responsibilities
- Provide service to agent and customer with excellent interpersonal and communication skill.
- Handle customers/agents' request for premium quotation, new business, renewal and endorsement.
- Provide consultant to customers for the right product and process.
- Adhere to underwriting guideline, collection work flow and procedure.
- Coordinate with internal departments to follow up case for customers/agents.
- Provide necessary support to Sales Team and agents to achieve the agreed branch production budget
- Ensure a service provided to customer meet Service Level Agreement.
- Take control and responsible for daily operation to meet department’s KPI
- Learn new products and systems from time to time, able to provide service to agent/customer as per new defined context and guideline.
- Continuously improve the way of working, feedback issue and problem to supervisor to improve service and process.
Qualifications
- Bachelor’s Degree in any field
- Business Insurance & Underwriting Knowledge would be an advantage
- Good Service Mind
- Good Communication and Interpersonal Skills
- Good Computer Skills
Keywords: Callcenter