We are currently looking for a Customer Services Officer– Employee Benefits Insurance based in Bangkok, to support and execute the Sales Strategy.

The job responsibilities will include, without being limited to, the following:

• Interact with and respond promptly to clients, insurers, and other parties via telephone, e-mail, another electronic medium and in-person to provide customer support and technical issue resolution.
• Use discretion and independent judgment when interacting with clients to provide assistance and advice as needed - responsible to ensure that the client receives an adequate level of service with each concern or request.
• Track and maintain constant communication with the client from the beginning to the end of any established case, issue, or concern.
• Prepare and maintain all related paperwork and database in a timely, correct and complete manner to ensure accurate customer account handling.
• Generate, complete and maintain historical information for customer service records retention.
• Track and monitor, via computer and reports or any applicable tools, work assignments within the assigned areas to ensure their completion.
• Research and gather, and input information into ad hoc report format for various subjects.
• Provide guidance, training, and cross-training to other employees.
• Ensure that all activities and operations are performed in compliance with local legislation, regulations and laws governing business operations.
• Perform other tasks as assigned by Superior.

Skills and Requirements:

• Bachelor’s degree in any related fields.
• Excellent in interpersonal and comfortable with English communication.
• Detailed oriented and well organized.
• Autonomous, self-motivated with a positive attitude to become part of our team.
• Experience/Knowledge in LIFE insurance or brokers would be a plus.
• Must be willing to learn with a can-do attitude.
• Ability to organize with good command in MS-Office. Especially in Excel, Words and PowerPoint will be a plus.

If you wish to be working in a friendly and dynamic environment where every individual can make a difference, please click on APPLY NOW! below & please indicate your salary expectations.

Location:   Bangkok (Pathumwan), BTS Pleonchit 
Address: 87 M Thai Tower, 5th Fl., All Seasons Place,
Wireless Rd., Lumpini, Pathumwan, Bangkok 10330 
Phone number: 02-654-1150 #515 
Website: www.lawtonasia.com

Thailand’s leading Independent Insurance Broker

At LawtonAsia we believe in nurturing and promoting talent. It's a strategy that has allowed us to grow to become Thailand's leading independent insurance broker with over 4,000 individual clients and a large number of major corporate clients. The company was established in Thailand in 1997 to handle international medical insurance for both Thai nationals and expatriates; but today we provide a whole range of insurance services, from Medical and Employee Benefits to General Insurance and Marine Insurance. We are also members of two of the world’s leading insurance brokerage groups: ASINTA and IBN. We are searching for a dynamic and talented staff. It’s your move, take the challenge come and join us.