Responsibilities

Customer Service & Telesales: 

• Handling and replying to customer inquiries through email, phone, and a-live clients.
• Assessing individual issues and taking appropriate action to ensure that customer’s needs are met.
• Providing feedback to Supervisor on customer’s needs/feedback.
• Preparing and generating a report and relating customer’s queries.
• Researching customer’s queries/concerns into the systems.
• Working in coordination with other teams based at different locations that share similar objectives.
• Maintaining customer relations.
• And all other tasks and responsibilities assigned by the Supervisor/Head of the Department.

• Offer solutions based on client needs and capabilities.

• Reach out to existing and potential customers to present service offering.
• Keep an updated customer database.
• Communicate with customers through the phone to understand their requirements and need.
• Assessing individual issues and taking appropriate action to ensure that customer’s needs are met.

Requirements:

• Candidate must possess at least a Bachelor’s Degree, any field.
• Proficient in Thai Language (Thai native people), Basic English communication
• Typing speed: 25 to 35 words/min.
• Excellent communication and interpersonal skills.
• Ability to perform well in a multi-task / cultural and ever-changing dynamic environment.
• Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools.
• Basic knowledge of Windows OS and MS Office applications.
• Be required to work on a shift basis and on public holidays.
• Willingness and desire to relocate.

Other Info:

• Working Schedule: 9 hours a day / 6 days a week with 1 day off
• Day or Night Shift Schedule
• 22 days annual leave

YRB Solutions,Inc was incorporated in 2016 with offices located in the entertainment city of Pasay, Metro Manila, Philippines. YRB Solutions, Inc is an innovative business process outsourcing BPO, IT solutions and marketing company that provides a variety of customer support 24x7, back office, IT solutions, services in several key domains, and communication services specializing with interactive online gaming companies and also in providing high quality and innovative services to the B2B and B2C markets.

We are leading BPO company specialized in providing high quality and innovative technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming. With a management and operation team of over 10 years industry experience, YRB Solutions, Inc has delivered exceptional result to our growing numbers of international customer.

YRB’s Core Values are derived from the synergy of the diverse cultures and nationalities that make up the company and guide the direction and decisions of the Company.