customer service specialist/customer service specialist

Salary provided
Posted on 23 Feb 2021

customer service specialist/customer service specialist


Job Highlights

  • 2-3years in related experience
  • Can speak English
  • Solid Excel &PPT skills

Job Description

1.Supply all customer/leads inquries online proactively and create customer files in system timely; 2.Process online customer test drive and vehicle purchasing orders, researsh customer onsite drive and purchasing experiences; 3. Provide prompt &efficient response through online channels to all customer needs, emergencies or complaints cross-functional to maximize customer satisfaction;
4.Track inventory and store markeitng and promition activites, and work with market, network and multi-departments to understand new stores and activity progress,support APP &website basic operations and day-to-day activity communication;
5.Support boutique sales and other third-party online channel customer service; 6.Assist in daily,weekly and monthly data management, incl. customer profile, transaction data and product performance, find hidden problems and suggest feasibility ideas.

1. Bachelor degree required;
2. 2-3years in customer service or sales related field, Auto industry is a plus;
3. Customer-Oriented and good team player;
4. Solid Excel &PPT skills, and demonstrated ability of doc. editing and data analysis;
5. TH language is a must, fluent in English or Chinese

Additional Information

Career Level
Entry Level
Diploma of High Vocational Education
Years of Experience
2 years
Job Type
Full Time
Company Website

Company Overview

Great Wall Motor Company Limited (hereinafter referred to as "GWM") is a world-renowned SUV and pickup manufacturer. It was listed on the Hong Kong Stock Exchange in 2003 and the Shanghai Stock Exchange in 2011. By the end of 2018, its assets had reached 111.8 billion yuan.GWM owns four brands, which are HAVAL, WEY, ORA and GWM Pickup.
The products cover three categories: SUV, passenger car and pickup. With over 70 holding subsidiaries, GWM has more than 59,000 employees. On July 10, 2018, GWM and BMW Holding B.V. formally signed a joint venture agreement to establish Spotlight Automotive Ltd.On Feb,17 2020 GWM and GM sign agreement for purchase of GM thailand Rayong Manufacturing Facility.

Additional Company Information

Benefits & Others
Life insurance, Performance bonus