Job Description:

• Co-ordinate with customers / carriers / suppliers and related departments for export process and handle shipments as per sales/ customers and overseas agents’ instruction
• Contact carrier for contract rate, space & Equipment  and booking.
• Create job files and issue reconciliation sheet after shipment completion..
• Promptly communicate, provide information clearly to customer without any late response.
• Check quality and accuracy of works to meet company standard and objectives.
• Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers / agents’ requirements.
• Take personal responsibilities for daily solving problems and follow  up the request and / or problems that customer’s experience.
• Update CPL’s system and carrier system to submit SI to carrier on time.
• To fulfil documentation, HBL for customer requirement as basically.
• Self-checked on accuracy of internal and external documents.
• Ensure Credit facility before release bill of lading.
• Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
• Provide additional services beyond the call of duties, any other assignments from Team Leaders / Manager and take up extra assignments/ tasks towards company needs.
• Close job files, complete the billing to customers, overseas agents & all vendors on timeliness ( < 5 days after ATD)  with P & L statement.
• To comply 100% with company directives.

Qualification:

• Male or Female with experiences in shipping, Logistics or Freight Forwarding Company
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Self-confident with positive attitude
• Strong Negotiation skills
• Dynamic, structured, flexible and ambitious
• Self-Motivating
• Fluent in English language

Special Knowledge:

• Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
• AS400 & FM3000 know-how in related functions are advantage

Company Benefit:

• Annual Leave 10-12 Days
• Diligent Pay and Overtime
• Provident Fund
• Health Insurance
• Staff Outing and New Year Party
• Annual Medical Check Up
• Dental
• Performance Bonus
• Incentive
• 5 working days