Intrepid Ecommerce Services (Thailand) Co., Ltd.

Customer Service Representative (Chat Management)

Intrepid Ecommerce Services (Thailand) Co., Ltd.
Salary provided
Posted on 01 Mar 2021

Customer Service Representative (Chat Management)

Intrepid Ecommerce Services (Thailand) Co., Ltd.

Job Highlights

  • 1 year exp in Ecommerce, startup,chat management
  • passion in customer service, chat response ontime
  • understand customer needs, solve customer problems

Job Description

About Intrepid

Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.

The role

As Customer Service Representative, you will be responsible for supporting managed shops by answering buyer inquiries through chat on different e-commerce platforms, such as Lazada and Shopee. You are the first point of contact for online customers on our brand partners’ stores and handle incoming conversations in a professional, clear, and, concise manner to provide help and solutions real-time. Also, you answer reviews from customers, communicate promotions to the existing customer base and pro-actively reach out to customers in the buying funnel.

 In this critical customer-facing role, a key component is to be able to work closely with various internal and external departments that includes, but not limited to, Key Account Management, Marketing, Production, and Operations to make sure information and knowledge about the store, products, services and promotions are communicated in the right manner to buyers of our brand partners’ e-stores.

Responsibilities

  • Respond to buyer inquiries in a timely and accurate manner via chat. 
  • Provide diligent and friendly service to ensure a seamless customer experience. 
  • Increase sales performance through cross-selling and upselling. 
  • Ensure chat response time and chat response rate SLAs are met. 
  • Ensure concern/s are addressed properly 
  • Acknowledging and resolving buyer concerns and / or complaints. 
  • Monitor buyer complaints and proactively initiate outbound chat to aid assistance. 
  • Maintain a positive, empathetic and professional attitude toward customers. 
  • Ensure satisfaction of each buyer who reached out via chat. 

Who we look for – the ideal profile:

  • University degree, at least 1 Year of working experience in customer service in Ecommerce or Startup company
  • Passion for customer service, willing to go the extra mile to make our partners’ customers happy
  • Good understanding of customer needs and excellent chat communication skills
  • Experience in customer service, preferably in a chat customer service role with outbound and inbound responsibilities
  • Professional, service-oriented and willingness and ability to learn about product knowledge
  • Can do shift time

Benefits&Location

  • BTS Petchaburi
  • Flexible working hours
  • Health Insurance
  • Fun working Environment
  • OT 

Come and Join us!!! If you are intrested,Please Apply Now!!

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
1 year
Job Type
Full Time

Company Overview

Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and soon Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Life insurance