Thai VietJet Air Joint Stock Company Limited

CUSTOMER SERVICE OFFICER - SERVICE EVALUATION

Thai VietJet Air Joint Stock Company Limited
Salary provided
Posted on 23 Feb 2021

CUSTOMER SERVICE OFFICER - SERVICE EVALUATION

Thai VietJet Air Joint Stock Company Limited

Job Highlights

  • Use evaluation to improve customer service quality
  • Issues Service Evaluation report
  • Monitor customer satisfaction

Job Description


RESPONSIBILITIES

-          Conducts Service Survey Evaluation by engaging as a customer to go through the customer’s journey to actually experience what customers experience in all service aspects and submit surveyor report.

-          Maintains and continually improves customer service quality in all aspects by analyzing and evaluating for each survey.

-          Issues Service Evaluation report if the misconduct or mishandling has been found for corrective action.    Also, follow up each case to ensure that the appropriate actions are taken.

-          Regularly monitor interactions of customer service staff towards customers to ensure a high service quality. Able to make recommendations through direct supervisor.  

-          Regularly monitor customer satisfaction.

-          Determines customer service requirements by maintaining contact with customers; visiting operational environment, conducting surveys, bench-marking best practices, and analyzing information.

-          Communicates with other departments to raise awareness of their individual roles in delivering customer satisfaction.

-          Work with direct supervisor closely to develop customer service quality by implementing or supporting the quarterly projects.

-          Recreate, review, re-current and rewrite on Service Operating Procedure for the best practice of service standards.

-           Support projects aimed at improving and maintaining customer satisfaction, quality of service.

QUALIFICATIONS

-          Excellence communications in written and oral (English and Thai)

-          TOEIC score 700 and above equivalent

-          Positive attitude and openness to learn / adapt

-          Proficiency email correspondence both English and Thai

-          Ability to work fast-paced, dynamic, multicultural environment

-          Ability to travel to Out-station regularly

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time

Company Overview

Thai VietJet Air Joint Stock Company Limited is a subsidiary of Vietnamese Vietjet Air, Operating an intensive flight network in Thailand and Vietnam.We are planning to expand its operation throughout the Asia-Pacific region.

The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service. 

Additional Company Information

Industry
Mass Transportation