- Conducts Service Survey Evaluation by engaging as a customer to go through the customer’s journey to actually experience what customers experience in all service aspects and submit surveyor report.
- Maintains and continually improves customer service quality in all aspects by analyzing and evaluating for each survey.
- Issues Service Evaluation report if the misconduct or mishandling has been found for corrective action. Also, follow up each case to ensure that the appropriate actions are taken.
- Regularly monitor interactions of customer service staff towards customers to ensure a high service quality. Able to make recommendations through direct supervisor.
- Regularly monitor customer satisfaction.
- Determines customer service requirements by maintaining contact with customers; visiting operational environment, conducting surveys, bench-marking best practices, and analyzing information.
- Communicates with other departments to raise awareness of their individual roles in delivering customer satisfaction.
- Work with direct supervisor closely to develop customer service quality by implementing or supporting the quarterly projects.
- Recreate, review, re-current and rewrite on Service Operating Procedure for the best practice of service standards.- Support projects aimed at improving and maintaining customer satisfaction, quality of service.
- Excellence communications in written and oral (English and Thai)
- TOEIC score 700 and above equivalent
- Positive attitude and openness to learn / adapt
- Proficiency email correspondence both English and Thai
- Ability to work fast-paced, dynamic, multicultural environment- Ability to travel to Out-station regularly
Thai VietJet Air Joint Stock Company Limited is a subsidiary of Vietnamese Vietjet Air, Operating an intensive flight network in Thailand and Vietnam.We are planning to expand its operation throughout the Asia-Pacific region.
The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service.