Ascend Group Co., Ltd.

Customer Service Officer

Ascend Group Co., Ltd.
Salary provided
Posted on 14 Jan 2021

Customer Service Officer

Ascend Group Co., Ltd.

Job Highlights

  • Customer Service
  • Customer Service Representative
  • CM

Job Description

 Job Responsibilities:

  • Responding customer inquiries through various channels such as telephone, email and chat.
  • Handling customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with related department as necessary.
  • Providing feedback on the efficiency of the customer service process.


  • Male/Female, age not more than 30 years old
  • Bachelor Degree in Journalism, Communication Arts, Literature, Business Administration, Computer or any related fields.
  • Knowledge of internet and Hotel & Tourism (OTA) would be an advantage.
  • Highly responsible, initiative, proactive and fast learner.
  • Good communication, customer-oriented, problem solving skills.
  • Ability to stay calm when customers are stressed or upset.
  • Must be proficient in Microsoft Office and Internet.

Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

About Ascend Group

Ascend Group is more than just a family of tech companies: it’s being part of the change to create opportunities for millions of lives and businesses through world-class digital platforms and services in Southeast Asia. At the heart of all Ascenders is the passion to unleash the power of technology to uplift the standards of living and businesses. To us, technology is the means we solve the problems people and businesses face each day, and enable us to disrupt the way we live, enjoy and thrive today and into the future.

Ascend Group comprises of several affiliated businesses with reputable brands on the market:

Ascend Money:Fintech & E-Payment

  • TrueMoney
  • Ascend Nano 

Ascend Commerce:E-Commerce / E-Procurement /Fulfillment

  • WeLoveShopping
  • WeMall
  • WeFresh
  • Pantavanij
  • Ascend Travel
  • Egg Digital 
  • Aden

Digital Enablers:Data Center & Cloud Service Provider

  • TrueIDC

If you want to be part of the change to transform our region towards brighter tomorrows, we welcome you to apply and join our team today! Apply now for the opportunity to be proud in having a truly meaningful and rewarding career that awaits you. 


  • Five-day work week
  • Flexible working hours
  • Life insurance
  • Medical insurance
  • Performance bonus
  • Provident Fund    

Additional Company Information

Benefits & Others
Dental insurance, Flexible working hours, Life insurance, Medical insurance, Performance bonus