Customer Service Officer (1-year contract)

Responsibilities;

• Handling customers' inquiries/requests on a daily basis via different channels (e.g. incoming calls, e-mail, website, COS);
• Ensure information on type of customers' inquiries captured in CMS & related CRM Tool
• Coordinate with related departments to get the requests done
• Prepare documents for customers as requested (e.g. bill payments, auto debit forms, borrowing registration book, copies of receipts and tax invoices, copy of registration book)
• Performing outgoing calls, including welcome call, end of contract call, fax-in (forward to respective people)
• Handling customer complaints and report to supervisor
• Receiving visitors and cooperate with office administration team to manage car park's visitor (reception)
• Performing reassignment process; starting from interviewing customers & collecting basis documents, supporting credit process to preparing contracts and filing sets of documents
• Cooperating to handle document from messenger & mail-in, mail return with BA . Support / coordinate with other detpartments/customers for special tasks up on requested 

Qualifications;

• 2-5 years experiences in all center or customer service field in banking / financial services industries
• Good customer handling skill, problem solving skill, strong customer oriented
• Ability to effectively coordinate with internal & external customers, good negotiation skill
• Able to work under pressure
• Good command of English and Computer literacy (MS office)

CONTACT US
Mercedes-Benz Leasing (Thailand) Co., Ltd.
AIA Sathorn Tower 11/1, 21st Floor,
South Sathorn Road, Yannawa,
Sathorn, Bangkok