P. J. Chonburi Parawood Co., Ltd.

Customer Service Officer/เจ้าหน้าที่บริการลูกค้า

P. J. Chonburi Parawood Co., Ltd.
THB 16,000 - THB 25,000 /month (negotiable)
Posted on 02 Mar 2021

Customer Service Officer/เจ้าหน้าที่บริการลูกค้า

P. J. Chonburi Parawood Co., Ltd.

Job Highlights

  • marketing
  • customer servics
  • digital marketing

Job Description

Responsibilities:

- Sales & Customer Service Officer
- Respond to customer inquiries through various channels such as phone, email and chat.
- Help and support customers on a daily basis to ensure operations run smoothly.
- Cooperate with internal teams; Production, QA and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement (SLA).
- Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction and win customer hearts.
- Handle customer complaints calmly and keep record of customer interactions, transactions, comments and complaints.

Qualifications:

-Male / Female
- Bachelor's degree in English, Marketing, Business Administration or related field
- Welcome new Graduate and Experience in related field
- Good command in English
- Proficient in computer literacy such as MS Office is a must
- Good communication and interaction with customers
- Problem resolving and critical thinking skills

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

Work with the BEST in the industry!

PJ Chonburi Parawood Co., Ltd is Thailand's largest home goods exporter in the wood industry. Our company supplies more than 20,000 stores globally in 18 countries. We are strategic suppliers to the world's top 100 companies including Wal-Mart, Amazon, Sainsbury, Bed Bath & Beyond among many others. 

In 2017 PJ was awarded as one of the Happy Workplace companies in Thailand, we are also ISO 9001 and ISO 14001 certified. 

Our philosophy is to always move forward - with this we are looking for PJ PARTNERS who are fast learners, team players, and can execute well. 

We are looking for people who can be part of our fast growing organisation. 

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus, Travel allowance