Kelly Services

Customer Service Manager (Ocean Freight Forwarding) / BTS Ekkamai/ " 40,000 -50,000 THB

Kelly Services
Salary provided
Posted on 22 Feb 2021

Customer Service Manager (Ocean Freight Forwarding) / BTS Ekkamai/ " 40,000 -50,000 THB

Kelly Services

Job Highlights

  • Ocean Freight Forwarding
  • Import/Export
  • Proficient in English

Job Description

Location:       BTS Ekkamai
Salary:           40,000 - 50,000 THB/month (Exclude position and transportation allowance)
Workdays:     Mon - Fri *Occasionally need to work on Sat
Work hours:  8:30 AM - 5:00 PM 

Job Description:
  • Lead a highly professional Customer Service team responsible for providing a customer focused approach in Ocean Import/Export of key clients.
  • Handle overall Operations (Purchasing / Booking / Documentation / Billing) for Handling Ocean Import/Export of Key Clients
  • Mainly handle on export
  • Maintain relationships with customers, suppliers and overseas partner.
  • Support team in guidance and problem solving
  • Monitor team performance against company goals and other targets.
  • Ensure that customer complaints are resolved in a professional manner.
  • Conduct meeting with Managers to discuss about process improvements and issue
  • Maintain in-depth working knowledge of the company’s brands, systems and processes
  • Monitor business and process metrics to manage customer service effectiveness
  • Other tasks as assigned
  • Minimum 10 Years of Experiences in Ocean Freight Forwarding
  • Knowledge of Trade and Logistics Regulations (Customs, N.V.O.C.C., COGSA, FTA/EPA etc.)
  • Knowledge of Handling Dangerous Goods
  • Knowledge of Handling both Import/Export
  • Good Skills in Vender Management
  • Proficient in English *Equivalent TOEIC 700
  • Good command of Microsoft Office (Excel, Word and PowerPoint)
  • Good Skills in Troubleshooting / Negotiation / Suggestion


  • Knowledge of Air Freight Forwarding


Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.
27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Additional Information

Career Level
Years of Experience
9 years
Job Type
Full Time, Permanent

Company Overview


PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.

Additional Company Information

Freight Forwarding / Delivery / Shipping
Benefits & Others
Five-day work week, Life insurance, Performance bonus, Transportation allowance