Access World Logistics (Thailand) Company Limited.

Customer Service Executive

Access World Logistics (Thailand) Company Limited.
THB 20,000 - THB 45,000 /month (negotiable)
Posted on 23 Feb 2021

Customer Service Executive

Access World Logistics (Thailand) Company Limited.

Job Highlights

  • Good command of written and spoken English
  • high pressure and fast paced working environment
  • work experience (logistics related studies)

Job Description

Purposes of the position

  • Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments.
  • Ensure proper and timely execution and follow up on customers’ instructions and requests
  • Accurate data entry into ERP system for the inbound and outbound job
  • Updating the inventory management system timely and accurately.

  Responsibilities and Accountabilities

 A: Account Management

  • Attend to customer inquiries and manage customer expectation in coordination with Commercial and Operation department.
  • Timely and error free processing of customer’s instructions.
  • Trouble shooting/solving of daily issues.
  • Escalate any customer’s complaints to the Senior Executive, Customer service and Operation Manager.

B. Planning and Co-ordination

  • Preparation of work order instruction for the daily warehouse receiving / releasing of cargoes
  • Checking of import / export documents (BL, invoice, packing list etc.,) to ensure all documents are ready on hands for customs declaration
  • Checking of inbound / outbound customs declaration to ensure HS code and details are tally with the shipping documents
  • Liaise with Carrier’s agent and freight forwarder to follow up the arrival / departure of inbound and outbound shipment
  • B/L enter for inbound shipment / Checking draft of BL for export shipment
  • Check local charges billings from Carrier to ensure all transactions are accurate and in accordance with standard rate before submit to Finance department to issue check for payment

C. Reporting

  • To update inbound and outbound transaction onto ERP system (Microsoft Dynamic) or manually update using excel.
  • To update inventory report onto ERP system or manual update using excel, any discrepancy – to double check with operation team.
  • To send inventory report to customers on regular basis as per contract.

D. Job File Management

  • Maintain a daily update and accurate filing of documentations.

E. Costing and Billing

  • To ensure job costing is completed in Manual or ERP system and review job budget with consideration of additional charges.
  • To inform customer timely for any additional charges incurred.
  • To work closely with operation and finance team to ensure timely received of billing from vendors and accurate billing to customer in accordance to the services rendered
  • Engage with customer to ensure timely payments to minimize aging payments that are more than 30 days.

F. Any other tasks or assignments as may be assigned from time to time

Specific requirements for the position

  • 2-3 Years experiences working for 3rd party Logistics service providers, freight forwarders and bonded / free zone warehouse service providers
  • Candidate without work experience (logistics related studies) are welcome to apply
  • Good command of written and spoken English to liaise with International customers on a daily basis.
  • Intermediate user of Microsoft excel is preferred
  • Fresh Graduates with good command of written and spoken English are welcome to apply
  • Meticulous, responsible and positive work attitude.
  • Ability to work on cross-functional and multicultural teams.
  • Able to perform effectively in a high pressure and fast paced working environment
  • We only consider applicant with logistics, warehousing and freight forwarding background and experiences or new graduate – logistics or business administration major.

Office Hours

  •  Mon – Fri 08:30 Hrs - 17:30 Hrs.
  • Candidate to expect working beyond office hours approx. 3 days per week
  • Working on Sat and / or public holiday during audit season


  • Bonus based on the staff performance and performance of the whole group.
  • Accident and Health insurance.
  • Mobile phone allowance.
  • Social Security.

Access World Logistics (Thailand) Company Limited

909 Ample Tower · 11th Floor

Room No. 11/2 · Debaratana Road

Kwaeng Bang Na Nuea · Khet Bang Na

Bangkok · 10260 · Thailand

T: +66 2 744 3363, +66 2 744 3364 

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Permanent

Company Overview

Access World is a global commodities warehousing and logistics business. As an approved warehouse keeper of the London Metal Exchange, our principal business is the provision of LME warehousing and associated services to traders, producers, financiers and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Our global head office is located in Zug, Switzerland, with each region operating in semi-autonomous offices with their own corporate functions including commercial, finance and operations. The Regional Head Office for the Asia Pacific business is in Singapore and is responsible for China, Indonesia, Japan, Malaysia, South Korea, Taiwan, Thailand, and Vietnam.

Additional Company Information