Customer Service Data Analyst
MOCAP Limited
Job Highlights
- Bachelor’s or master’s degree in Business Analytic
- 1-3 years of experience needed with data analytic
- Experience using Tableau, Strong analytical skills
Job Description
Location : BTS Phayathai
Qualification
Qualification
- Bachelor’s or master’s degree in Business Analytics, Information Systems or Technologies, Statistics or other related disciplines
that possess an analytical component
- 1-3 years of experience needed with data analytic
- Strong analytical skills
- Strong in computer skill and Microsoft Office, especially Excel, Access
- Clear, articulate, and confident written and verbal communication in Thai and English
- Experience using Tableau
- Ability to analyze and interpret technical findings into clear language that can be communicated to team members and clients
- Intermediate level of knowledge with online platforms and e-commerce
- Demonstrated ability to work well in a team environment
Responsibility
- Responsible for analyzing data with the purpose of understanding or drawing conclusions from data.
- Prepare statistics summary report, analyzes internal and external quality reports for management staff review.
- May consolidate and/or present data in charts, graphs, or tables.
- Developing reports, dashboards, analysis defect trend/behavior data and improvement suggestion on procedures/process/policy to CS team lead and Head of Operations and relevant parties.
- Utilizes quality monitoring data management system to compile and track the quality performance of CS teams and individual agents.
- Gathers and evaluates data from multiple sources. Analyzes and identifies measurable opportunities for improvement.
- Identifies and implements audit processes to ensure data issues are identified, tracked, reported and resolved in a timely manner.
- Acts as subject matter expert for new processes, KPI’s, and data management. Collaborates with clients and internal team to analyze information needs and functional requirements. Partners with various leaders to design optimal solutions that meet the business needs of our clients.
- Coordinate with different functional teams to implement models and monitor outcomes. Develop processes and tools to monitor and analyze model performance and data accuracy. Develop custom data models and algorithms to apply to data sets.
- Mine and analyze data from company databases to drive optimization and improvement of service quality and business strategies.
MOCAP Limited
475 Siripinyo Bldg, 3rd Floor, Sri-Ayudhaya Road,
Thanonphayathai, Rajthevi, Bangkok 10400
Tel. +662 203 9000 Fax. +662 248 0935 Website : www.mocap.co.th
Additional Information
Career Level
Entry Level
Qualification
Degree
Years of Experience
1 year
Job Type
Full Time, Permanent
Company Website
Job Functions
Company Overview
บริษัท เอ็มโอแค็ป จำกัด ผู้นำธุรกิจด้าน Outsourcing Contact Center และ BPO (Business Process Outsourcing) ต้องการรับสมัครผู้ร่วมงานที่มีความสามารถในการติดต่อสื่อสาร รักงานด้านการให้บริการ และเป็นผู้มีความคิดริเริ่มสร้างสรรค์ เข้าร่วมงานกับบริษัทเป็นจำนวนมาก หากสนใจจะเข้าร่วมงานกับทางบริษัท ท่านสามารถสมัครงานได้โดยส่งอีเมล์สมัครงานมาที่ Apply Now
Additional Company Information
Industry
Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus