Customer Service (Onboarding team) [E-Commerce / Start up]

Salary provided
Posted on 27 Jan 2021

Customer Service (Onboarding team) [E-Commerce / Start up]


Job Highlights

  • Customer service
  • Administration
  • Sales support

Job Description

FazWaz is redefining real estate in the consumer's favor. We combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. At FazWaz, you'll have the tools and support you need to thrive in a dynamic, tech-savvy environment where you can grow your career. And unlike other brokerages, we offer all full-time employees the same top-tier benefits. If you're passionate about delighting customers and transforming the real estate industry, join us. 

As a FazWaz Customer Service (Listing Admin), you'll support a team of FazWaz business by assisting with all aspects of the home listing ranging from new project developments, resale properties across sales and rentals covering the entire country. 

The Role

  • Assist with all the property (Home, Condo) listing in website (Detail, Content, photo) related to owners request
  • Use your market knowledge and our custom-designed tools to keep sellers informed about pre-listing activities related to their home sale
  • Retrieve property details and update any missing information and input to the FazWaz.com
  • Answer client's questions and be their guide through the Property listing process onto FazWaz.com
  • Coordinate introductions to sales agents for property inspections or discussions
  • Established and connect with real estate developers, homeowners and management companies to onboard their properties to be serviced by FazWaz network of agents

Skills & Experience

  • Good English reading, writing and speaking skills
  • Experience using customer relationship management tools to communicate with clients
  • E commerce, Digital platform, Back end system experience is a plus
  • Experienced and strong ability with Microsoft Excel
  • Cool and calm demeanor when communicating with agents and clients
  • Strong sense of accountability for the customer experience
  • Great organizational skills
  • Attention to detail; nothing gets pass you
  • Open for both Thai (and) Vietnamese applicants

What We Offer

  • Competitive salary plus commission
  • Start-up and multinational environment
  • Standard business hours Monday - Friday, 9am - 6pm
  • Friday early finish work at 5 pm
  • Inspiring culture with casual dress code, happy hours, and more

Additional Information

Career Level
Years of Experience
3 years
Job Type
Full Time

Company Overview

FazWaz.com is a Thailand's leading hybrid property and technology platform aimed at helping consumers find their next home or investment.

Now operating in all 6 major locations across Thailand, live in 6 languages (Eng, Thai, Chinese, Russian, French & German) serving customers looking at purchasing properties, land, businesses or projects. 

We partner and power some of Thailand's leading media companies giving us unparalleled reach within Thailand and international.

Additional Company Information