Johnson & Johnson (Thailand) Limited

Customer Relation and Online channel Manager

Johnson & Johnson (Thailand) Limited
Salary provided
Posted on 23 Feb 2021

Customer Relation and Online channel Manager

Johnson & Johnson (Thailand) Limited

Job Highlights

  • CRM experience
  • strong understanding of consumer 'journey'
  • integrated customer relationship management

Job Description

PURPOSE

To plan and implement integrated customer relationship management initiatives to deliver brand and business objectives. Brand communication development is based on integrated consumer, shopper & eye care professional insights and business opportunities.

KEY ACCOUNTABILITIES

  • Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in the area of CRM and analytics.
  • Develop CRM sell-in materials for sales team to bring eye care professionals (ECPs) onto the program and ECP brief for all initiatives on the platform to ensure in-store execution excellence.
  • Evaluate and recommend changes to improve the effectiveness of new customer recruitment, retention and upselling programs
  • Develop an industry leading practice whith focuses on data driven insights, accurate measurement of strategies and ROI.
  • Review and evaluate market research data to strengthen insight-based
  • CRM program development.
  • Work closely with cross-functional task team and lead peers to optimize CRM campaigns and ensure timely deliverables.
  • Work closely with marketing team to develop consumer communication on CRM platform which fulfill and amplify brand marketing objectives.
  • Own CRM A&P with expertise in budgeting, forecasting and pay-out analysis.
  • Provide consultancy on E-commence strategy development.
  • Implement process improvements.
  • Manage 3rd party agency relationship.

REQUIREMENTS

  • At least 5 years of CRM experience including target selection, offer design and implementation, analytics and reporting. Preferrably from an E-commerce company.
  • Insights driven with strong understanding of consumer 'journey' and market 'channel‘.
  • Possess a thorough understanding of approaches to customer recruitment, retention, and loyalty programs building and tracking.
  • Comprehensive understanding of evolving digital environments
  • Good Big Picture Orientation with attention to details
  • Analytical & strategic, team player, self-confident, English fluency
  • Innovative, Business Excellence and results oriented.
  • Strong communication and interpersonal skills.
  • Work independently as a good initiator with strong project and time management skills

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson has more than 250 companies located in 57 countries around the world. Our Family of Companies is organized into several business segments comprised of franchises and therapeutic categories; Consumer , Medical Devices & Diagnostics , and Pharmaceuticals.

If you are looking for more than a job, and are inspired by the opportunity to create the future to bring quality of life to the world, we invite you to build your career with us.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Free shuttle bus, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance