CEVA Logistics (Thailand) Ltd.

Customer Program Manager

CEVA Logistics (Thailand) Ltd.
Salary provided
Posted on 23 Feb 2021

Customer Program Manager

CEVA Logistics (Thailand) Ltd.

Job Highlights

  • Customer service management (CRM)
  • Freight forwarding industry
  • Air & Ocean operation

Job Description

Job Purpose

To manage and lead the Key Account Service team to ensure the service requirement and performance are achieved and maintained. To monitor and find proper solutions on all operational levels and escalation issues.

Key Accountabilities
  1. Manages and executes customer service function for major / complex customers for all products.
  2. Lead the customer program management (CPM) on strategic accounts in terms of effective communication and working relationship with customers to ensure there is 0 churn in business.
  3. Building relationship with key decision maker of customers, understanding their business drivers, operation, key factors of success, revenue & impact and ensure the customer satisfaction is achieved and maintained to restore the growth.
  4. Manages and maximizes overall customer operational performance and resolving problems and complaints for urgency issues and escalations on operational levels from customer and overseas.
  5. Provides guidance and leadership to CPM team and ensure accurate and efficient processing of transaction and compliance with company policies and procedures.
  6. Monitors & reviews KPI performance & QBR presentation as well as to ensure customer satisfaction and KPIs for all CPM accounts meets the target and criteria.
  7. Be 1st escalation point for day-to-day business and operation both internal and external.
  8. Work with management on customer service initiatives and continuously improving the FM service, including the reduction of churn.

  • Bachelor’s degree.
  • Working 7-10 experience in freight forwarding in Medium-High Management level.
  • Experience in consulting customers • Expert in Air and Ocean freight providing business.
  • Basic MS Office skills (Word, Excel, Power Point).
  • Business level English skills.
  • Strong communication skills, both written and verbal.
  • Strong Leadership.
  • Strong Problem Solving Analysis.

We offer attractive remuneration and benefit packages, extensive career opportunities with internal exposure and training to the successful candidates.

Interested candidates, please submit full detailed resume in English, recent photo, stating your background and expected salary by click "Apply Now".

CEVA Logistics (Thailand) Ltd.
Jasmine City Building, 21st floor,
2 Soi Sukhumvit 23 (Prasarnmitr), Sukhumvit Road
Klongtoey Nue, Wattana, Bangkok, 10110

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time

Company Overview

CEVA Logistics is one of the world’s leading logistics companies, providing end-to-end design, implementation and operational capabilities in freight forwarding, contract logistics, transportation management and distribution management. We employ more than 50,000 people and run a global network with facilities in more than 150 countries. We have particular expertise in automotive and tires; technology; consumer and retail; industrial; telecommunication; energy; aerospace; and healthcare.

CEVA people are empowered individuals committed to our customers' success. CEVA people are passionate about supply chain management and we have exciting opportunities for young talents who are interested to start a career with the CEVA organization.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Transportation allowance