Our client is a retailer; selling food, grocery, apparel, home appliance, electrical appliance, etc. They are now looking for a Customer Insight Analyst to join their team.

Responsibilities:

• Monitoring customer satisfaction feedback, analyzing and fluently understanding its context. If it is required, coordinating with appropriate stakeholders to resolve any upcoming issues.
• Being able to follow and resolve cases based on aligned SLA with the business team.
• Supporting the internal data analytic including creating, analyzing, and tracking marketing data to provide insights aimed at improving business performance.
• Contributing to the effective functioning by assisting the team with a variety of internal multi-tools, research, administrative and operational tasks.
• Working closely with other cross-functional or internal teams.

Qualifications:

• Bachelor's Degree in any field.
• At least 1-2 years’ experience is an advantage.
• Having a customer-centric mind.
• Good in Microsoft Office; Word, Excel and PowerPoint.
• Good in English. 
• Strong analytical, assessment and problem-solving skills.
• Having experiences on any well.
• Known customer experiences/survey platform is a plus.
• Having experiences on any well-known CRM platform is a plus.

More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.