Celestica (Thailand) Limited.

Customer Focused Team Manager

Celestica (Thailand) Limited.
Salary negotiable
Posted on 04 Dec 2020

Customer Focused Team Manager

Celestica (Thailand) Limited.

Job Highlights

  • Oversea customer coordination, daily communicate.
  • Schedule, Product Delivery Commitment, ECN.
  • Engineering, MBA, Marketing, Statistics,Mathematic

Job Description


  • Provides direct & indirect supervision to subordinate managers and employees performing diverse roles within large sites.
  • Work is guided by broad site objectives and corporate policy.
  • Work requires developing solutions, precedents, and/or policies.
  • Receives assignments in the form of objectives and sets goals to achieve objectives.
  • Establishes long-term plans/objectives and recommends changes to policies.
  • Develops department budgets and goals. This includes establishing three- to five-year plans/objectives, and developing policies for the function/unit.
  • Accountable for projects or programs on a multi-functional, national, or regional basis.
  • Erroneous decisions or failure to achieve goals results in critical delay in schedules and/or unit operation and may also have a company-wide affect.
  • Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees.
  • Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary.
  • Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support.
  • Interacts regularly with senior management or executive levels on matters concerning several functional areas, divisions and/or customers.
  • Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Performs tasks such as, but not limited to, the following:
  • Leads a significant Customer Focused team within a site.

  • Has overall business responsibility for the execution of the business of a customer or group of customers. The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations. Any functions not reporting directly will be managed in a matrix management structure.
  • Ensures the CFT generates value for the customer from their business with Celestica, and seeks to develop customer loyalty.
  • Leads the creation and implementation of action plans comprehensively to resolve customer issues.
  • Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
  • Plans, manage and controls CFT performance by establishing overall direction and priorities.
  • Leads identification of new services to customer.
  • Establishes policies and guidelines and evaluates results.
  • Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
  • Monitors performance of business execution using MOR and other appropriate metrics.
  • Reports on performance to the customer, site management and (where required) GCU Leadership.
  • Leads the creation and implementation of action plans to correct out of target conditions.
  • Accountable for financial performance of the business.
  • Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
  • Recommends and manages the CFT budget and financial forecast.
  • Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
  • Selects employees, assigns objectives, reviews performance and approves employee compensation.
  • Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
  • Accountable for employee satisfaction improvement within CFT.
  • Participates in and often leads cross-functional process improvement groups.
  • Supports Corporate or Site-wide initiatives.
  • Independently represent
  • Bachelor or Master degree in Engineering, Business Administration, Marketing, Logistics Management, Economics, Mathematics, Statistics, English or related field.
  • More than 10 year working experience and at least 6 years or above in management level.
  • Working experience in electronics manufacturing is a plus.
  • Dynamic builder of relationships with customers, with track record of identifying new areas of opportunity and negotiating complex business deals for mutual benefit.
  • Knowledge of program management, manufacturing, supply chain, and operations functions, and strong financial acumen.
  • Good command of English.
  • Able to work at Laem Chabang Industrial Estate Sriracha, Chonburi.
The company offers very attractive and competitive remuneration package. Interested person please click “Apply Now” and/or submit your Resume in English, and Salary requirements to address below.
Khun Narand Tantiwuth
Human Resources Department
49/18 Laem Chabang Industrial Estate, Moo 5, Tungsukhla, Sriracha, Chonburi 20230 Thailand
Telephone: 038 493 561 to 80 Extension no. 6838, 6722

Website: www.celestica.com

We thank you for your interest in our JOB & COMPANY. We are looking forward to working with YOU.

Additional Information

Career Level
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

Headquartered in Toronto, Canada, Celestica has a proud 21-year history of technology leadership and an exciting future ahead! We have over 27,000 employees across 30 locations in 14 countries throughout the Americas, Europe and Asia. We partner with customers across diverse and exciting markets including recognized brands in the communications, enterprise computing, healthcare, aerospace and defense, semiconductor, capital equipment, industrial, green energy and consumer space.

We, Celestica, are dedicated to delivering end-to-end product lifecycle solutions to drive our customers’ success. Through our simplified global operations network and information technology platform, we are solid partners who deliver informed, flexible solutions that enable our customers to succeed in the market they serve.

For more information, please visit our website at www.celestica.com

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Free shuttle bus, Life insurance, Medical insurance, Performance bonus, Travel allowance