Kelly Services

Customer Experience Manager / Sathorn / Up to 100K

Kelly Services
Salary provided
Posted on 12 Nov 2020

Customer Experience Manager / Sathorn / Up to 100K

Kelly Services

Job Highlights

  • 10 years experience of Customer Success/Experience
  • English: fluent enough to take care of markets
  • Able to travel internationally frequently

Job Description

Client business: Manufactures and sells marking, tracking and computer printing technologies.

Location: Sathorn (BTS Chong Nonsi)

Work Hours: 9.00 a.m. - 18.00 p.m. (Monday – Friday)

Bonus: Variable Bonus (average 10% of annual salary, depending on performance of both company and individual)

Job descriptions:

  • as a single point of contact for all Care Service user clients, provide sustainable service quality
  • expand sales with existing user clients by up-sell and cross-sell (managed service way of sales actions)
  • responsible for 4 countries (Thailand, Cambodia, Indonesia, Malaysia)
  • manage service contracts of user clients and ensure the communication timing to be the right time
  • build close and well-understanding relationships with each clients
  • generate/expand sales and improve margin by:
  • renewal of Care Service (recommend and propose to continuous use of the service)
  • up-selling (recommend and propose upgrading, attachments and/or more solutions)
  • cross-selling (recommend and propose other products (ex. RFID, printers, scanners, sensors etc)
  • provide the same service delivery to 4 countries (Thailand, Cambodia, Indonesia, Malaysia)
  • business trip to other 3 countries (usually once a month) for meetings with clients and/or partners
  • *KPI: Renewal Rate (50%), Up-selling Rate (25%), Cross-selling Rate (25%)

Requirements:

  • Bachelor's Degree or higher in Marketing, Business or related field
  • min 10+ years' experience of Customer Success, Customer Experience or Key Account Management
  •  (Products: only hardware products such as telecom, PC Hardware, Medical Equipments etc. )
  • * Software/ Services/ Subscription model will not fit and will not be considered
  • English: fluent enough to take care of markets and clients in other SEA countries
  • able to travel internationally frequently (approx. once a month (if no COVID restriction)

*All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.

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**********************************

Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

(A PERSOLKELLY Company)

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Email: Suttiporn_Khriengprinyakich “@” kellyservices.co.th

 (Chris)

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

About PERSOLKELLY

PERSOLKELLY is a joint venture established in 2016 between PERSOL Holdings (previously Temp Holdings) and Kelly Services to cater to the rising workforce employment needs of the emerging Asia Pacific market. We are one of the largest workforce solutions providers in the region, spanning over 50 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Our reach, scope, and scale of operations have set the industry standard for cross-border recruitment and holistic workforce solutions. Since inception, PERSOLKELLY has placed over 66,000 positions across the region and works together with 98% of Fortune 100™ companies for their workforce solution needs.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Gratuity, Medical insurance, Performance bonus, Transportation allowance, Travel allowance