transcosmos (Thailand) Co., Ltd. (Head Office)

Customer Experience Manager/Digital Marketing Manager

transcosmos (Thailand) Co., Ltd. (Head Office)
THB 55,000 - THB 90,000 /month (negotiable)
Posted on 27 Jan 2021

Customer Experience Manager/Digital Marketing Manager

transcosmos (Thailand) Co., Ltd. (Head Office)

Job Highlights

  • At least 5 years in related field
  • Good English Communication
  • Knowledge in Digital Marketing & CX

Job Description

Job Description:

  • Observe, assess, analyze, and identify clients’ needs or improvement for their customer experience and/or social media engagement in order to research and develop effective solutions
  • Create business presentations to present the developed solutions to the clients
  • Involve in solution implementation processes, follow up, and evaluate the outcomes
  • Persuade, negotiate and close sales and Maintain good relationship with clients for an opportunity of expanding services
  • Calculate and prepare cost sheet and Work with Sale team to support sale to achieve target and also act as account manager to total organize team.
  • Partner with Operations Team to troubleshoot any customer-facing issues and collaborate for continuous improvement and innovation of technology.
  • Report on data to track and identify areas of improvement in service levels.
  • Report and analyze weekly team performance metrics.
  • Utilize data and customer insights to report to company's leadership team.

Qualification:

  • Age not over 35 years old
  • At least 5 years of related working experience in customer experience or digital marketing solutions 
  • Good understanding in digital marketing, social listening, and social engagement
  • Ability to plan, develop, and execute digital solutions to meet clients' needs 
  • Background in digital marketing agency, outsource or retail industry is highly preferred
  • Business English Proficiency is a must
  • Strong analytical skill
  • Good communication and negotiation skill 
  • Management skill with proven background in managing team is preferred

Benefit: 

  • Attractive Salary
  • Social Security
  • Health, Life and Accident Insurance
  • Annual Leaves + Special Leaves
  • Good working environment and good employee relations
  • Performance bonus 

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company, we provide integrated Business Process Outsourcing (BPO) solutions, focusing on Call Center, Data Management, and Online Support, We are seeking young, talented professionals to join us in the following position:

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus