PRTR Recruitment & Outsourcing

CSM Business Analyst Manager (CRM)

PRTR Recruitment & Outsourcing
THB 55,000 - THB 90,000 /month
Posted on 27 Nov 2020

CSM Business Analyst Manager (CRM)

PRTR Recruitment & Outsourcing

Job Highlights

  • Leading Insurance Company
  • Good Understanding of CRM Systems
  • Exp in Websites, Apps, CRM and Digital Channels

Job Description

Our client is an insurance company. They are now looking for a candidate who has the potential to handle the role of CSM Business Analyst Manager within their organization.

  • Coordinating with relevant parties for gathering and preparing business and system requirements that are related to servicing the CRM and other digital projects.
  • Reviewing functional specification documents (FSD) to ensure that FSD is aligned with requirements.
  • Preparing test plans, test scenarios, and test cases, conducting UAT, and checking system functionality and UAT results evidence.
  • Logging defects & clarifications, working with both regional & local teams to check all defect status, and updating the progress in the defect dashboard and on related reports.
  • Preparing supporting documents to help teams and users, such as UAT guidelines and user manuals.
  • Providing training to users in cases of commencing the implementation of new system modules.
  • Defining UX/UI and providing recommendations for continuing CX improvements and increasing customer’s satisfaction index.
  • Bachelor’s / Master’s Degree in Engineering, Computer Science, UX/UI Design, Business Administration, or a related field.
  • Over 3 years’ experience as Website, Line, Mobile Application, Interactive, CRM, and Digital Channels / Tools Business Analyst.
  • Experience with business intelligence tools and platforms such as Tableau, QlikView, Google Data Studio, Google Analytic or similar is a plus.
  • Good interpersonal skills both in Thai and English.

Additional Information

Career Level
Years of Experience
Job Type
Company Website

Company Overview

More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.

Additional Company Information