Techtronic Industries (Thailand) Limited

CRM Business Analyst

Techtronic Industries (Thailand) Limited
Salary provided
Posted on 22 Sep 2020

CRM Business Analyst

Techtronic Industries (Thailand) Limited

Job Highlights

  • 3-4 years’ experience in business analysis
  • 2 years’ experience working with CRM platforms
  • Proficiency in spoken and written English

Job Description

Job Summary & Responsibilities:

Project Delivery:

  • Create and monitor project plans and help to identify and resolve issues or risks
  • Document current state and future state processes and business / functional requirement documents, including data flow, business rules, and use cases
  • Assist in coordinating functional subject matter expert meetings to solicit and cross-reference business and functional requirements
  • Lead Sprint Reviews with User Champions
  • Run the testing and training phases of project launches

Daily Operations:

  • 1st Line Support for questions or bugs
  • Execute localized system administration work on CRM platform such as reports
  • Review Data Quality and devise strategies to improve data input
  • Train new users on system and also train entire teams on new enhancements
  • Work closely with business teams and feedback on enhancements / issues / pain points of process and system
  • Devise and lead change management activities / strategies
  • Recommend & track Adoption KPI’s and ensure programs are leading to business benefits
  • Send out periodic surveys to team for system feedback
  • Work with regional CRM head to layout program roadmaps and projects’ scope


  • Several years in a large organization or major consulting organization focused on CRM and Business Analysis
  • Ability to work with executives, managers, and staff on process and requirement gathering related work
  • Project manager abilities including project planning, deliverables creation, and scheduling
  • Excellent interpersonal skills and ability to thrive in a collaborative environment
  • Strong organizational, documentation, and analytical skills; must be detail oriented
  • Goal-oriented, self-motivated, and adapts to changing situations
  • Hands on Salesforce experience highly preferred (Certifications preferred)
  • Front office experience (sales, marketing) is preferred
  • Proficiency in spoken and written English is required; fluency is preferred

Minimum Education and Experience Qualifications:

  • Bachelor’s Degree in related field preferred
  • A minimum of 3-4 years’ experience in business analysis / process driven roles and touching upon project management
  • A minimum of 2 years’ experience working with CRM platforms ( highly preferred)


65/116-117 Chamnan Phenjati Building, 14th Floor, Rama 9 Road, Huaykwang District, Bangkok

Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

Come for The Opportunity, Stay for The Challenge.

Throughout our rich history, Milwaukee Tool has led the industry in providing the best professional, heavy duty power tools, hand tools and accessories. With a relentless commitment to delivering new products with disruptive innovation, best-in-class performance, and solutions to enhance end-user productivity, Milwaukee is growing at a rate that is unparalleled in the industry. When it comes to career opportunities, Milwaukee Tool gives you the resources to make the impossible possible and be a part of something big! Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI)  Milwaukee Tool Asia Headquarters is located in Hong Kong with offices throughout Asia.

We are currently searching for an energetic, organized “CRM Business Analyst” to work in our Milwaukee Thailand team. Successful candidates will have experience in the Industrial tools segment with well-defined sales & customer development skills.  The ability to work in a fast-paced environment with attention to detail will be key.  We invite you to apply and learn more about our company & this exciting opportunity.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus