jobsDB ref: JTH300003001624207
Report to: Credit Controller Supervisor
Department: Head, Customer Care Centre
Area/Site: Bangna
Country: Thailand
Propose of the Position
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Principal Responsibilities
- Sets clear agenda re performance objectives in delivering on financial and non-financial targets that include year on year DSO reduction, smoothing of debtors curve, reduced aged and bad debt exposure
- Reporting of Debtor breakdown / Cost per payment collected
- Reporting against the DSO targets for the individual business units including debtor breakdown and cost per collection and provides steering and corrective action as appropriate
- Lead best practice in credit management, taking inputs from team, region and wider business industry and progressively leads business changes to achieve class leading cash flow performance
- Drive comprehensive analysis to understand trends and together with country, develop innovative ideas to improve services to customer and enhance collection strategies in a fair way of handling customers
- Defines credit management policy and ensures business compliance.
- Where required, customer visit should be made to build good customer relationships
- Develop staff through coaching, training and personal development plans to contribute effectively within the business.
- Report progress with the functional area according to global and regional KPI’s.
- Promote corporate values of the company
- Ensure staff and suppliers act in accordance with all appropriate safety legislation and guidelines.
Key Interfaces
Within Country cluster
- Credit Management team managed effectively – able to deliver agreed KPI’s and Service Levels
- Fully establishes a co-ordinated LGS-M/Region credit policy & processes to help drive the required services to internal and external customers
- Drives the business and team in terms of debtor and cash flow. Sets joint targets and works in partnership to achieve targets
- Produces and circulates reports on progress against KPIs, able to produce clear interpretation of data and presents information re trends etc.
- Conducts or participates in cross-functional meetings to discuss important updates and issues in overall credit management improvement
- Manages complex debt management and account structures. Takes decisions to help prevent aged debt and developed aligned payment plans.
- Educates business on the value of cash flow and credit management operation to ensure that risks and exposures of business are minimised by driving better control over customer credit management with relevant parties through understanding and proper implementation
- Works with the business at senior levels to ensure credit management strategies and target compliance are implemented, tracked and achieved with feedback obtained on their effectiveness.
Within the Shared Services & Regional Teams
- Works with Shared Services team / Regional Pricing Manager / Regional CS and BCP & FiCo managers to ensure Global/Regional/Country KPI’s requirements are met and effectively reported against.
- Work with the respective Sales / CAM /Commercial teams to understand greater opportunities to progressively improve cash flow and reduce aged debt
- Share experiences / implementation activities that will help positively shape objectives and results delivery.
With External
- Understanding of external competitors credit management & and commercial approaches
- Leading industry credit management behaviours
- Comprehension of external customer perception of credit control and application.
Required Key Skills (Functional/Technical)
- Excellent credit management / Finance experience – proven delivery of results /root cause reduction and optimisation strategies.
- Excellent negotiation skills especially with complex customers at senior management level.
- Superior Commercial knowledge: understands the commercial & financial implications of commercial / pricing / sales support and Credit management strategies & assesses how to effectively lead the delivery of targets.
- Strong analytical skills : knows precisely what data to gather, directs data gathering effort & develops set of recommendations
- Superior results focus and ability to track and monitor progress against plan.
- Excellent influencing & facilitation skills, experience in managing cross functional groups.
- People and team management : ability to lead & motivate a team; ability to work with globally/regionally diverse teams
- Highly effective Project management skills
Required Qualifications/Experience (Internal Candidate)
- 5 years + experience in Customer Service, Finance, Commercial, Sales ,Marketing or in other related roles
- Excellent understanding of the business, ideally with an in-depth knowledge of Customer Service Operation / Commercial / Sales Support/ Billing and HPO OTC processes
- Experience in leading change successfully required
Human Resource Department
Linde (Thailand) Public Company Limited
15th Floor, Bangna Tower A,
Bangna-Trad km. 6.5 Road, 2/3 Moo 14,
T. Bangkaew, A. Bangplee, Samutprakarn 10540
Tel: 02-338-6145 (K Siriporn) or visit us at : www.linde.co.th
jobsDB will send your application for review directly to Linde (Thailand) Public Company Limited
About Linde (Thailand) Public Company Limited
Urgently Required!!!
The Linde Group is a world-leading gases and engineering company with around 48,500 employees working in more than 100 countries worldwide. In the 2010 financial year, it achieved sales of EUR 12.868 billion. The strategy of The Linde Group is geared towards long-term profitable growth and focuses on the expansion of its international business with forward-looking products and services.
The Linde Group is going to rapidly expand our business nationwide. We are looking for a capable, energetic, dynamic and self-motivated person to join with.
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