If you are completely obsessed with building a vibrant digital community, driving engagement across our core business operations and value-added services, and serving our host users with a bias for growth – This job is for you!

The ideal candidate is seeking a breakthrough career at a fast-paced company and is passionate about building a dynamic digital marketplace community and driving engagement across the SND platform. Thinking big and acting in a hurry is at the heart of this role. You must possess expert skills-building strategic roadmaps for our marketplace while anticipating our future product launches.

This is a unique opportunity for someone who has experience serving as the architect and strategist of a successful online community marketplace.

This position reports to the Country Manager.

What you’ll be doing

• Own and execute the overall community strategy.
• Increase cross-platform engagement in our host user segment.
• Increase the number of daily active host users on the SND platform.
• Develop strategies and initiatives to increase community member engagement.
• Lead the evaluation of community software platforms and contribute to the selection process.
• Work with the product and engineering teams on platform customizations and integrations to create a positive experience for our host users.
• Be the voice of the host user, externally and internally, always putting our host users first.
• Be the external face of the host community/host user experience. This person will post as a brand ambassador under their own account, not the brand’s, and work on developing the community by participating in discussions, finding new users, and listening to the current ones.
• Create and implement moderation policies and procedures to ensure members adhere to standards.
• Identify, drive, and track relevant metrics of success, turning insights into action.
• Bridging the online community efforts into real-life activities.
• Interpret partner insights into actions by igniting improvements in our products and services.
• Brings an “outside In” perspective to our digital campaigns and strategy.
• Accountable for attracting and retaining members for all facets of the community.
• Manage the Engagement Support personnel

KPI's and Measurements

• Increase the number of daily active host users on the SND Platform
• Increase the number of page views of Community and Knowledge Base pages
• Increase time on pages
• Long amounts of time on a page could indicate that the content is being read, while short page time indicates that your members aren’t interested in that content and the title could have been misleading.
• Increase the number of discussions generated by community members per session
• Increase the number of comments per session
• Increase the number of community registrations
• Increase the number of sessions and returning sessions on Community and Knowledge Base pages
• Increase the number of questions answered by the community
• Decrease the cost to serve our host users

What your background looks like

• You have demonstrated expertise with community tools, policies, systems, and industry best practices
• You have immense experience leading cross-functional initiatives
• You have a keen sense of how to drive engagement initiatives digitally
• You have an entrepreneurial mindset and infinite tenacity
• You have driven tangible results leveraging both data and intuition

Space Next Door, a marketplace for you to list, discover and book the nearest, most suitable storage space at affordable prices. Encouraging people to list their unutilised space for lease, so that those looking for personal or business storage space have a wide selection, closer to where they need it.