Major Development Public Company Limited

Call Center Supervisor

Major Development Public Company Limited
Salary negotiable
Posted on 02 Mar 2021

Call Center Supervisor

Major Development Public Company Limited

Job Highlights

  • Call Center
  • Customer Services
  • Contact Center

Job Description

 Job Description
  • Training, and preparing call center representatives to respond to customer questions, complaints, problems with services or products and lead customer to visit site
  • Contacting potential or existing customers to inform them about a product or service and/or close sales.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with management to support agents and maximize customer satisfaction.

Qualifications
  • Bachelor's degree or equivalent work experience in service
  • At least 2 years' experience in call center, telesales or customer service supervisor
  • Required language proficiency (English or Chinese is a plus)
  • Knowledge of customer service practices and principles
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately
  • Ability to coach, train, and motivate employees and evaluate their performance.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.


Interested candidates are invited to write in with full resume with expected salary, and enclosing a recent photograph via click "Apply Now" to

 Recruitment Center 

    141 Major Tower Thonglor 18th  Floor, Soi thonglor10,
 Sukhumvit 55, Wattana, Bangkok 10110
 02-392-1111 #1201 (K.Phakorn)  

www.major.co.th

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
2 years
Job Type
Full Time
Company Website

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance