Thai VietJet Air Joint Stock Company Limited

CALL CENTER OFFICER (NON-VOICE)

Thai VietJet Air Joint Stock Company Limited
Salary negotiable
Posted on 22 Feb 2021

CALL CENTER OFFICER (NON-VOICE)

Thai VietJet Air Joint Stock Company Limited

Job Highlights

  • Response for communicate with customer feedback
  • Monitor email traffic and apply instant solution
  • Keep records of customer feedback

Job Description

Job Description

  •          Response for communicate with customer feedback throughout various channel such as emails, phone call or walk in with professionally skill to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  •          Reply publication email from passenger within the service level agreement (SLA)
  •          Monitor email traffic and apply instant solution to meet service target.
  •          Handle complex & complaint cases as a first touch point and escalate to Supervisor if necessary.
  •          Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  •          Keep records of customer feedback (Inquiry, Complaint, Compliment, and Suggestion) in order to get an update status weekly/monthly for management review. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  •          Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints

Job Qualification

  •          Bachelor’s Degree in any related field
  •          Male or Female age not over than 25 years old
  •          Customer oriented with good customer handling skills
  •          Ability to work effectively in high pressured environment
  •          Excellent communicators in English and Thai, especially written skill
  •          450 of TOEIC score within 2 years from date of testing
  •          Customer orientation and ability to adapt/respond to different types of characters
  •          Excellence MS office skills
  •          Ability to multi-task, prioritize, and manage time effectively
  •          Ability to work independently with high comfort level working in a diverse environment.
  •          Possess personal traits: friendly, mature, humble, honest, and meticulous.
  •          Ability to maintain high confidentiality, tactful and discretion when dealing with people
  •          Able to travel domestically and abroad

Additional Information

Career Level
Entry Level
Qualification
Degree
Years of Experience
Not Specified
Job Type
Full Time

Company Overview

Thai VietJet Air Joint Stock Company Limited is a subsidiary of Vietnamese Vietjet Air, Operating an intensive flight network in Thailand and Vietnam.We are planning to expand its operation throughout the Asia-Pacific region.

The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service. 

Additional Company Information