Adecco Recruitment (Thailand) Limited

Call Center Director

Adecco Recruitment (Thailand) Limited
Salary provided
Posted on 22 Feb 2021

Call Center Director

Adecco Recruitment (Thailand) Limited

Job Highlights

  • Call Center
  • Management Level
  • Insurnace, Finance, and Service

Job Description

Responsibilities

  • Develop objectives for the call center’s day-to-day activities to meet the company’ target
  • Conduct effective resource planning to maximize the productivity
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
  • Hire, coach, and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling, and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
  • Build a culture that includes performance reviews, coaching, counseling, and disciplining.      
  • Prepare call center performance reports by collecting, analyzing, and summarizing data.
  • Understand contact center metrics, re-define the process with new technology to optimize.

Requirements

  • Bachelor’s Degree in any field
  • 5-7 years of experience in Call Center, Telesales (Insurance, Finance, Service etc)
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Good command of English 

Additional Information

Career Level
Not Specified
Qualification
Not Specified
Years of Experience
Not Specified
Job Type
Full Time, Permanent

Company Overview

Adecco Worldwide – The Adecco Group is a Fortune Global 500 company and the global leader in Human Resources services. Registered in Switzerland, and managed by a multinational team with expertise in markets spanning the globe, the Adecco Group delivers an unparalleled range of flexible staffing and career resources to clients and associates. Adecco was created in 1996, following the merger of Adia (Switzerland) and Ecco (France), two leading personnel service firms with complementary geographical profiles. We are now having more than 5,100 offices in 60 countries and territories worldwide. Our vision is to ensure that people across the globe are inspired, motivated, trained and developed to embrace the future of work.

Adecco Thailand - Adecco Thailand is the leader in Human Resources Solutions, offering Recruitment service, Employment Staffing Service, Service Outsourcing, Business Process Outsourcing and Human Capital Solutions. With over 30 years of experience in Thailand, we have developed the network and expertise to assist companies in building successful teams. We are now operated with 10 Business Units, connects over 17,000 Associates each day through Adecco network of over 350 Employees. Our recruitment managers and consultants are in possession of expertise, knowledge of industry and employment trends, enabling us to fully understand HR requirements and offer the most practical solutions.

Additional Company Information