Krungsri Bank (Bank of Ayudhya PCL / BAY / ธนาคารกรุงศรีฯ)

Call Center Agent (English Skill)

Krungsri Bank (Bank of Ayudhya PCL / BAY / ธนาคารกรุงศรีฯ)
Salary provided
Posted on 20 Jan 2021

Call Center Agent (English Skill)

Krungsri Bank (Bank of Ayudhya PCL / BAY / ธนาคารกรุงศรีฯ)

Job Highlights

  • 1- 3 year experience in call center service
  • Customer service oriented
  • Able to work on shift schedule

Job Description

Job Description / Responsibilities:

  • Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language)

  • Maintain and update the necessary information for customer into related banking system with accurately

  • Follow up on customer requests/issues or escalate to supervisors when needed according to department processes

  • Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer

  • Fulfill other work assigned by supervisors or managers


  • Thai nationality
  • Bachelor's Degree in any fields
  • Excellent command of English
  • At least 1 year of experience in Call Center, Customer Service, or related fields
  • Able to work on shift schedule
  • Knowledge of Financial and Banking business (if any)
  • Computer literate in Microsoft Office - Word & Excel
  • Customer service oriented

Personal Characteristics/ Attributes:

  • Proactive, self-motivated and high responsibility
  • Able to work in a team environment
  • Possess good service mind and patient
  • Able to work under pressure

Stay connected with KRUNGRI CAREER at: 

Talent Acquisition Department

Bank of Ayudhya Public Company Limited

1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120

สอบถามข้อมูลเพิ่มเติม : Talent Acquisition Center 0-2296-2377

Additional Information

Career Level
Entry Level
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

Krungsri is a strategic member of MUFG Bank, Ltd. (MUFG Bank), a wholly-owned subsidiary of Mitsubishi UFJ Financial Group (MUFG) – Japan’s largest financial group and one of the world’s financial groups with the most varied financial services and products. As of the end of 2018, the Bank’s registered capital totaled 75,741 million baht, while our paid-up capital reached 73,558 million baht. Krungsri is Thailand’s fifth largest commercial bank in terms of assets, loans, and deposits.

We are passionate about meeting and acquiring talents. No matter who you are, gender, race, age, religion; We embrace all differences and diversity. Door of opportunities at Krungsri family are open for everyone who are looking to challenge themselves regardless of individual differences by using their best endeavors to achieve excellence and mutual success with us. That is our Krungsri DNA.

At Krungsri, employees are also considered as key stakeholders and valuable resources of the Bank. They play vital roles in driving the organization towards business targets and the organization is unlikely to achieve stability if its employees lack development. The Bank’s employees are also essential indicators of its directions and successes in the future.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus