Refinitiv (Thomson Reuters Financial & Risk)

Auctions Product Support Specialist

Refinitiv (Thomson Reuters Financial & Risk)
Salary negotiable
Posted on 20 Oct 2020

Auctions Product Support Specialist

Refinitiv (Thomson Reuters Financial & Risk)

Job Highlights

  • Business Analysis
  • SDLC, Agile knowledge
  • Excellent English communication

Job Description

The Auctions Product Support Specialist will assist the Auctions Product Manager by providing support to customers and internal teams, updating documentation and giving product demonstrations.

For more information about the products, please visit

Duties and Responsibilities:
  • Perform gap analysis and translate client requirements into functional product requirements
  • Elicit business requirements to development teams and assist a product manager in maintaining the product backlog.
  • Support go-to-market activities by preparing marketing materials and conducting product demonstrations.
  • Produce product documentation: release notes, specifications and user guides.
Qualifications (Knowledge, Skills and Abilities):
  • 2+ years as a business analyst in a software company
  • Knowledge of financial industry
  • Advanced level of English (written and verbal communication skills)
  • Understanding of SDLC (Software Development Life Cycle), Agile
  • Ability to understand customer needs and translate them into requirements
  • Hands-on individual, with strong analytical and interpersonal skills

Additional Information

Career Level
Years of Experience
Job Type
Full Time

Company Overview


We're reshaping the financial industry. Now's your chance to be a part of it.

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in over 190 countries. We power global financial markets by providing the most extensive data, analytics, news and platforms, to meet our customers’ most demanding needs across their investment, trading, wealth advisory, and risk management operations.


Refinitiv Thailand is one of Refinitiv’s largest technology centers developing and managing Refinitiv global scale financial and risk management platforms. Our people work alongside business and technology experts in other countries around the world where Refinitiv operates. 

Right now at Refinitiv, you'll have a unique opportunity to reshape a market-leading company and the industry it serves. We are committed to reinventing and reinvesting in ourselves, meaning you get the best of the startup and corporate worlds. You'll get the level of influence and opportunity that you'd have at a startup, combined with the large-scale impact of working at a global company.

Come join Refinitiv Team.


Want to see life inside Refinitiv Thailand? Check out our short introduction VDO

Facebook:Life at Refinitiv Thailand

Refinitiv products and solutions:

Our location: U Chu Liang Building, Rama 4 rd. 5-10 minutes-walk from BTS Sala Daeng and MRT Silom. Opposite Lumpini Park.


Total Rewards

  • Competitive Salary + Guaranteed bonus + Performance bonus
  • Provident fund
  • Recognition awards

Financial Assistance

  • Interest-free loans
  • Education grant

Healthcare & Well Being

  • Health insurance for staffs and their immediate family
  • Dental care coverage
  • Accidental & Life Insurance
  • Annual physical check & vaccination
  • Fitness club and wellness membership subsidy
  • In-house exercise classes

Learning & Development

  • Certification Support
  • Internal Career Opportunity, Job Rotation
  • English, Technical, Leadership skills Development

Employee Engagement Activities

  • Extra day-off and funding for staff to work on their projects which create society impact (CSR)
  • Employee activity clubs: Music Club, Football Club, Cycling Club, Photo Club, Mother Club, Green Club, Women’s Network, Pride at Work Group
  • Employee resource groups: Innovation Challenge, Annual party, Music night

And many more!

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus