Jungheinrich Lift Truck Ltd.

Asst. Service Operation Manager - Chonburi Branch/ผู้ช่วยผู้จัดการงานช่างบริการ สาขา ชลบุรี

Jungheinrich Lift Truck Ltd.
Salary negotiable
Posted on 20 Oct 2020

Asst. Service Operation Manager - Chonburi Branch/ผู้ช่วยผู้จัดการงานช่างบริการ สาขา ชลบุรี

Jungheinrich Lift Truck Ltd.

Job Highlights

  • Forklift, automotive, engineering
  • Fluent in English and Thai both speaking and writi
  • Knowledge on mechanical technical skills

Job Description

Professional:   

  • Bachelor’s or Master degree in a related field
  • Management experience and Engineering knowledge an advantage
  • Good English Language skills
  • Computer literate with Word, Excel, Outlook and Powerpoint.
  • Exposure to SAP desirable
  • Exposure to customer service sector

Personal:

  • Excellent communication, negotiation and conflict resolution skill
  • Ability to work under pressure
  • Self-motivated and confident in your ability to manage a team
  • Show effective time management and problem solving ability                          
  • Innovative and analytical thinking
  • Set challenging but achievable targets in line with company Business plan
  • Control service operation budget, finances
  • The ability to manage and coach the service operation team
  • Focus on customer satisfaction
  • Be proactive in dealing with any customer or Technician issues
  • Willing to travel

Main Job Description:

To manage a team of Service Technicians to meet customer service expectations through defined Aftersales processes. Must follow agreed financial and operational targets, ensuring a high financial turnover and optimizing productivity of the Service team.
Responsibility:

  • Managing customer expectation
  • Maintain and optimizationHuman resources, skills and toolsto enable to meet customer service levels and Aftersales financial targets.
  • Co-operated all function internally
  • Optimize productivity of the Technicians using KPI’s, standard procedures and controlling measures.
  • Report on agreed financial and operational targets in regular meetings with the Aftersales Manager.
  • Conduct regular review meetings with customers and proactively deal with customer complaints or invoice queries.
  • Implement best practice processes to achieve maximum customer satisfaction, efficiency and profitability.
  • Responsible for team motivation and moral to ensure defined target performances are met. This will include regular 1:1 meetings with Technicians and Annual appraisals.
  • Ensure the team has the relevant skills and training to cover the truck models in your area.
  • Ensure all Technicians work within agreed Health and Safety guidelines and provide all equipment and tools to do so.
  • Continuously improve Service and PM contract management in close relationship with service support functions.
  • Help to grow and continuously improve the Aftersales business by identifying business opportunities within the existing customer base in conjunction with Service sales.
  • In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Aftersales Manager.

 In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the After Sales Manager.

 Benefits:

  •  Provident Fund
  •  Bonus
  •  Target Agreement / Incentive
  •  Annual Insurance
  •  Annual Increase salary
  •  Company Trip

Interested applicants are invited to send application with full English resume, expected salary and recent photo  by click " Apply Now"

Jungheinrich Lift Truck Limited

335/3 Moo 9, Bangna-Trad Rd. Km.19, Bangchalong, Bangplee, Samutprakarn 10540 

Contact person : Khun Chotika  Sonsiri

Tel : 02 009 0235 / 063-207-9618

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

The Jungheinrich Group is one the world’s third largest suppliers of industrial trucks, warehousing technology and materials flow technology. In Europe, Jungheinrich is the leading supplier of warehousing technology. Since 1953, the Group, which has its headquarters in Hamburg, has been offering forklift based products and services designed to get things moving for industrial customers. บริษัท ยุงค์ไฮน์ริช ลิฟท์ ทรัค จำกัด เป็นบริษัทผู้ผลิตรถยกอุตสาหกรรม (รถโฟล์คลิฟท์) ยี่ห้อ “Jungheinrich” รายใหญ่เป็นอันดับสามของบริษัทผู้ผลิตรถยกทั่วโลก โดยมีแหล่งผลิตอยู่ที่ประเทศเยอรมนี ก่อตั้งครั้งแรกเมื่อปี พ.ศ.2496 ปัจจุบันสำนักงานใหญ่ตั้งอยู่ที่เมือง - ฮัมบรูค ประเทศเยอรมนี ต้องการรับสมัครบุคลากรที่มีความสามารถ ซื่อสัตย์ ขยัน และมีความกระตือรือร้นในการทำงานมาร่วมงานในตำแหน่งดังนี้ :

Additional Company Information

Benefits & Others
Education allowance, Five-day work week, Gratuity, Life insurance, Medical insurance, Performance bonus, Transportation allowance, Travel allowance