Assistant Operation Manager/ผู้ช่วยผู้จัดการฝ่ายปฎิบัติการ

Salary negotiable
Posted on 27 Nov 2020

Assistant Operation Manager/ผู้ช่วยผู้จัดการฝ่ายปฎิบัติการ


Job Highlights

  • Minimum of Bachelor degree
  • Analytical with good grasp of figures
  • Ability to build teams that are productive

Job Description

Job Purpose:

 Responsible for managing all districts in the daily operations, sales and customer service of the store in maintaining positive Company image. 

  • Accountable for an efficient operation team of the Gloria Jean’s Coffee / Expresso Cafe.
  • Provide guidance to all District Managers in planning with the goal of providing total customers satisfaction and generate sales.
  • Control and monitor all the controllable expenses including maintenance expenses, F&B cost and promotions items.  

Duties and Responsibilities: 

Sales and Customers Service 

  • Motivates team members to achieve sales targets & cost efficiency
  • Monitors closely and report on market conditions and competition
  • Provides data and analysis of monthly / quarterly / annual sales performance
  • Provides input to Director or General Manager for formulation of sales targets
  • Monitors customer feedback and provide input for improving services and products
  • Checks with customers as to the satisfaction of the products and service during outlet inspection
  • Ensures total customer satisfaction
  • Communicates with District Managers regarding customer feedback and take the necessary corrective actions
  • Updates to the Director / General Manager on the customers’ feedback and actions taken
  • Controls and monitors all catering events are delivered as per standard operating procedures and ensure cost control of such events
  • Maintains vice versa communication with the Director / General Manager regarding problems arising, operations issues and other information 

Store Operations                 

  • Ensures all outlets adhere to standard operating procedures
  • Roll out approved sales plans to the districts
  • Co-ordinate outlet needs to Warehouse, Production, Marketing, Finance, Purchasing and Human Resource
  • Supervises all maintenance and outstanding issues with contractors are followed up according to schedules
  • Follow-up on contractors’ work in progress and report any deviation, sub-standard work or material or delays to the Director / General Manager
  • Ensures that labour, sales and food & beverage cost targets are met and maintained.
  • Establishes goodwill with landlords and complex management
  • Approves all sales targets set by District Managers for outlets
  • Verifies all invoices from contractors and suppliers for the works done at outlets
  • Verifies all claims for petty cash reimbursement from outlets
  • Verifies all expenses and transport claims from District Managers
  • Approves all leave applications from District Managers
  • Ensures all information is properly communicated to all staff via District Managers
  • Presents a positive position and attitude to provide leadership to staff to attain results desired
  • Works with the District Manager on staff schedule to provide coverage for efficient service and to maximize productivity
  • Reviews all job applications for full time operations staff
  • Continue to improve the service procedure and update the respective District Managers
  • Controls labour cost by proper sales forecasting and scheduling to minimize manpower wastage
  • Completes and directs scheduled inventories; conduct monthly or weekly departmental meetings and attend designated meetings.

Employee Development      

  • Maintains an effective orientation and training programme with the Training Department for new employees and constantly re-train old employees to maintain the specified standard of service
  • Liaises and coordinates with District Managers for back up service plan
  • Builds an efficient team and continue improvement by taking an active interest in the welfare, development and motivation of employees
  • Identifies, trains and develops management skills for existing and potential District Managers
  • Maintains positive company morale at all times
  • Recommends promotions, transfers and /or confirmation of operations employees 

Store Presentation 

  • Conducts spot check on all ‘mis en place’ daily.
  • Ensures cleanliness at all time
  • Ensures that all furniture, lightings, equipment are accounted for; properly handled, regularly serviced and maintained to reduce excessive ware and tear
  • Ensures all employees are in proper uniform and maintain a high standard of hygiene and cleanliness in the working area at all times
  • Ensures that every store is maintained in excellent condition and presentation 


  • Supervises and ensure that all maintenance issues are promptly attended to and equipment are in good working order for outlets
  • Ensures preventive maintenance is scheduled for all the equipment in the outlet to minimize breakdown and wear and tear.
  • Keeps track on all the maintenance usage in line with the budget set.
  • Approves all leave applications for Maintenance Supervisor
  • Schedule and supervises maintenance crew movements to ensure all travel and expenses claims are controllable 


  • Minimum 4 years experience in Operations, with at least 3 years as manager of a multi-unit chain. If possible such experience should be in coffee shop . 
  • Thai Nationality /Age 30-40 Years old . 
  • Minimum of Bachelor degree
  • Analytical with good grasp of figures, problem solving, attention to detail, ability to plan, organize and delegate
  • Ability to build teams that are productive and have high morale. 
1124/2, Soi Suanplu, Thungmahamek, 
Sathorn, Bangkok 10120

Additional Information

Career Level
Years of Experience
Job Type
Full Time, Permanent

Company Overview

เอ็กเพรสโซ่ คาเฟ  บาย กลอเรียจีนส์   กลุ่มบริษัทพรีโม ฟู้ด แอนด์ เบฟเวอเรจ จำกัด เป็นเจ้าของลิขสิทธิ์ กลอเรีย จีนส์ คอฟฟี่ส์ ประเทศไทย  ร้านคาเฟ่พรีเมี่ยมเจ้าของรางวัลธุรกิจแฟรนไชส์ ที่ประสบความสำเร็จมากที่สุดในประเทศออสเตรเลีย มีสาขากว่า 800 สาขา ในกว่า 50 ประเทศทั่วโลก 

เพื่อตอบโจทย์ไลน์สไตล์ของผู้บริโภคยุคใหม่ พร้อมเติมเต็มความสุขทุกเส้นทางในสถานีบริการน้ำมันคาลเท็กซ์  

Brand Concept   - กาแฟพรีเมี่ยม รสชาติเข้มข้นถูกใจนักเดินทาง 

Additional Company Information