Zim (Thailand) Co., Ltd.

Assistant Customer Service Manager /Assistant Customer Service Manager

Zim (Thailand) Co., Ltd.
Salary provided
Posted on 22 Feb 2021

Assistant Customer Service Manager /Assistant Customer Service Manager

Zim (Thailand) Co., Ltd.

Job Highlights

  • Sea Freight Documentation experience
  • Leadership skill
  • Good communication in English

Job Description

  • To lead and support the customer service Front team to deliver high quality customer service to ensure client satisfaction is maximized
  • Ensure customer requirements are clearly identified and understood and effected in a timely manner
  • Maintain high standards of professional and technical knowledge through training, teamwork, and an awareness of market developments.
  • Ensure an awareness of all appropriate legislation and regulations governing the movement of cargo and the documentation relevant to it.
  • Establish relationships and managing the teams according to ZIM’s policy.
  • Manage and improve working process and enhance service level in meeting customer's changing needs
  • Drive e-commerce usage/promotion
  • Conduct new customer onboarding timely and with quality to ensure smooth work relationship and good customer service experience for ZIM Thailand customers

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time
Company Website

Company Overview

Established in 1945, ZIM Integrated Shipping Services Ltd. is one of the world’s leading container shipping carriers, focusing on trades in select markets. ZIM operates a fleet of 80 vessels, calling over 180 ports across the world. The company shipped 2.3 million TEU containers in 2015. With a network of more than 170 offices in over 100 countries, ZIM provides creative operational and logistical solutions to customers.

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus