SS&C Technologies - Thailand office

Application Support Specialist - FSI Business Unit

SS&C Technologies - Thailand office
Salary provided
Posted on 22 Oct 2020

Application Support Specialist - FSI Business Unit

SS&C Technologies - Thailand office

Job Highlights

  • Computer Engineering, Computer Science, Management
  • SQL
  • Experience of client / server systems

Job Description

Overall job purpose:

To be part of a small to medium sized team performing systems support analysis to support the running of production systems, ensuring Service Level Agreements and Key Performance are met.

We are: DST Financial Services International, a leading solution provider to financial services industry. We provide services to alternative asset managers, asset management service companies, banking companies, broker-dealers, distribution companies, insurance companies, and retirement companies. Every day our global offices work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage for our clients.


  • Ensure adherence to the DST Security Policy.
  • Overnight batch support, monitor and resolve issues, estimation on job completion for IT Ops escalation and BA on call.
  • Fully understand Overnight batch escalation procedures for system availability, both generic and specific for client feeds/reporting.
  • Under daily supervision of the Support Manager, analyse the production issues and provide updates.
  • Using the logical pathway analyse issues and fill in the analysis section on a daily basis.
  • Ensure adherence to department procedures especially regarding work allocation and progress reporting.
  • Specify changes so that they comply with the application architecture, standards and conventions.
  • Seek to improve quality and processes through constructive feedback.
  • Be flexible to changing needs and the ability to multi task.
  • In case of a 1st priority (P1) assignment, take the P1 as the top most priority and provide the support manager with regular updates.
  • Assist in specification of overall change deployment, to ensure completeness of solution delivery within the DST Release Process.
  • Provide regular status reports and participate in group analysis sessions and team meetings.
  • Participate in out of hours / weekend support, where necessary.
  • Complete any other appropriate ad hoc tasks as directed by your manager.
  • Work well within the team framework.
  • Ability to mentor newer team members and to assist them in coming up to speed.

Minimum Qualifications :

  • Bachelor's Degree in Computer Engineering, Computer Science, Management Information System or related field.
  • Flexible approach to working Thai and UK bank holidays.
  • A minimum of two years in a support role is preferred.
  • Proven track record in problem solving.
  • Possess excellent analytical skills.
  • Ability to multi-task.
  • Flexible attitude to working hours.
  • Ability to work under pressure and to deadlines.
  • Proven track record of working on large complex systems.
  • Good communication skills to all levels of management.

Preferred Qualifications :

  • Experience of AS400, COBOL and SQL is essential.
  • Experience of client / server systems.
  • Experience in working with formal methodologies. 

 Human Resources Department - Talent Acquisition 
6th Floor, RSU Tower 571 Sukhumvit Road, North Klongton,  Wattana, Bangkok 10110
Phone : 02-685-8400

Additional Information

Career Level
Years of Experience
2 years
Job Type
Full Time, Permanent
Company Website

Company Overview

DST Worldwide Service (Thailand) Limited is part of SS&C Technologies Inc. (SS&C)

SS&C Technologies, Inc. (SS&C) was founded in 1986 by William C. Stone, who has remained the company's CEO and Chairman of the Board since inception. SS&C first went public in 1996. In November 2005, the company was acquired by entities affiliated with The Carlyle Group and was taken private. On March 31, 2010, SS&C Technologies Holdings, Inc. began trading on the NASDAQ Global Select Market under the ticker symbol "SSNC".

SS&C employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its products and services, and capitalize on evolving market opportunities. Since 1995, SS&C has acquired 50+ businesses with products, services and technologies in existing or complementary vertical markets. SS&C has more than 22,000+ employees worldwide, located in offices throughout North America, Europe, Asia, and Australia.

We’ve made it our business to know your business for more than 30 years.

Today’s global financial markets are faster paced, more complex and more competitive than ever. It’s a world that demands agility and precision. The margin for error is razor-thin, and there’s no time for downtime. The advantage goes to firms that can leverage technology to master complexity and overcome operational impediments to growth.

SS&C has been helping investment and financial firms of all types gain that advantage for more than 30 years. Grounded in our deep knowledge and understanding of your business, our technology-powered solutions and services help you run your operations more efficiently, compete more effectively and grow more profitably.

Through a combination of organic innovation and strategic acquisitions, we have assembled a comprehensive selection of technology and service capabilities, backed by industry-leading expertise. From this menu, we can build and support an operational platform customized to your needs, with deployment options based on your business objectives.

Headquartered in Windsor, Connecticut, SS&C serves a worldwide clientele through a global network of offices. We are publicly listed on the NASDAQ (SSNC) and remain exclusively focused on the investment management and financial services industries.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Overtime pay, Performance bonus, Work from home