MIC Customs Solutions TH

Application Support Specialist

MIC Customs Solutions TH
THB 55,000 - THB 90,000 /month
Posted on 13 Jan 2021

Application Support Specialist

MIC Customs Solutions TH

Job Highlights

  • International Company
  • Technical Support
  • Java, SQL, PLSQL

Job Description

MIC is the worldwide leading provider of global customs and trade compliance software solutions. More than 700 customers, in 55+ countries, on six continents, use MIC customs and trade compliance software.

Is it your passion to analyze and develop solutions related to software issues as well as customer requests? Create workaround procedures when standard procedures have failed? And work with geographically dispersed team members and international customers? - Then we do have the suitable position for you!

Your job

  • Document, research and resolve customer support issues (including source code); extraction of data, analysis and correction of data in Oracle database; performance analysis of programs; escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Application troubleshooting and issue resolution for client requests and batch issues
  • Test implemented solutions, new applications, and assist customer with user acceptance testing
  • Communicate with customer and build relationships; organize open issues; prepare reports
  • Prepare users by mapping terminology and procedures to client‘s operating environment
  • Design and develop changes to MIC‘s Oracle-based customs and trade software
  • Map customer requirements to application functionality, identify gaps, create program specifications and define software tests
  • Program identified gaps using Oracle development tools and integrate solution into customer‘s IT environment (e. g. scripting, messaging, scheduling)
  • Analyze customer change requests; formulate program and document changes to existing applications

Your skills and qualifications

  • 4-year undergraduate degree (IT, engineering or mathematics with focus on IT applications)
  • Familiar with Java or any other objectoriented programming language
  • Minimum 2 years relevant database and/or Java programming experience
  • Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
  • Experience with operating systems and scripting (Windows, Unix/Linux)
  • Good communication skills (telephone and personal contact)
  • Team Player with strong problem solving and analytical skills
  • Ability to work independently and well structured

We offer you

  • Privately owned and permanently growing company
  • World market leader with 9 offices, in 6 countries, on 3 continents
  • Cooperative, appreciative and respectful teamwork
  • International context with global players
  • Professional on-boarding, MIC Academy training
  • Various benefits: Health insurance/medical plan, bonus payment,
  • provident fund, annual leave, public holidays, grant for sports activities

Become an active part in the global trade world – based at MIC Asia-Pacific office in Bangkok!

Apply to:
MIC Headquarters / Margit Bencic

MIC Customs Solutions TH Ltd.
Level 32 Interchange 21 Building
399 Sukhumvit Road (Soi 21)
North Klongtoey, Wattana
Bangkok 10110  Thailand

Additional Information

Career Level
Years of Experience
2 years
Job Type
Contract, Full Time, Permanent

Company Overview

MIC is the worldwide leading provider of global customs and trade compliance software solutions. More than 700 customers, in 55+ countries, on six continents, use MIC customs and trade compliance software. We specialize in the integration of global customs and trade compliance systems based on specific corporate structures and take into account regional and national legal requirements.

We ensure efficient customs operations and compliance within the legal frameworks – providing a high-quality, user-friendly suite of software products.

For us, it is fundamental that all our activities are fair, faithful, sustainable and in compliance with all applicable laws and regulations.

Additional Company Information

Benefits & Others
Five-day work week, Flexible working hours, Medical insurance, Performance bonus