Werum IT Solutions Ltd.

Application Support / Software support / Service Desk

Werum IT Solutions Ltd.
ลงประกาศเมื่อ 22 Feb 2021

Application Support / Software support / Service Desk

Werum IT Solutions Ltd.


  • MES, ERP, SAP, Oracle, SQL, troubleshoot, database
  • Application Support, Service Desk, biotech
  • BTS, MRT, Java, JBOSS, IT, software


MES/ERP Application Support


An outstanding opportunity to be responsible for software systems implementation within a dynamic and fast growing IT systems that improve Pharmaceutical manufacturing quality and efficiency of our Manufacturing Execution System (MES) product.

Scope of the Role

Being as an ownership for delivering good services to customers in form of issue solver, and making sure of achievement the customer expectation of MES system recovery through the resolution


  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues which may be related to other IT areas (e.g. network, OS)
  • Inquire questions to customer, to quickly understand the root of the problem
  • Tracking computer issues and corresponding system through the resolution, within agreement timeframe
  • Follow-up and ensure ticket is created, updated, resolve within SLA
  • Liaise with customers in regard a series of actions via ticketing system, phone, email or online chat until solving the technical issues
  • Properly escalate unresolved incidents to appropriate internal, external teams following the workflow in a timely manner
  • Provide a prompt communication and accurate feedback to customers


  • Bachelor’s degree in Information Technology, Computer Science, or Engineering
  • Knowledge in business process oriented applications: MES, ERP
  • Working experience with MES or ERP applications is a plus
  • Knowledge in writing queries in Databases (Oracle, SQL), basic programming knowledge, able to read and understand scripts and analyst system logs
  • JBOSS / Docker container / Unix (Linux) is a plus
  • Ability to work in shift
  • Can do attitude
  • Capability to multitask, and work under pressure
  • Good team player, but also able to work under own initiative
  • Continually strives to enhance knowledge, learning and skills improvement
  • Committed to undertaking on-the-job training programs
  • Good interpersonal and communications skill in Thai and English, both verbal and written
  • Naturally curious about the way software works (and doesn’t work)
  • Ability to speak Chinese is a plus


  • 12 day vacations
  • Competitive Salary and Increment every year
  • Fix & Variable Bonus
  • Provident fund max15%
  • Life & Health insurance incl. Annual Medical Check-up
  • Educational Assistance and Financial Assistance
  • Transportation allowance
  • Annual Trip & Annual Party
  • Team Building Activity
  • Birthday Gift/Celebration
  • Fresh coffee & snack everyday
  • Working at BTS & MRT area

We provide a competitive salary, in addition to salary we offer an excellent benefits and remuneration, details upon application.


Not Specified
Full Time, Permanent


Werum IT Solutions is the world’s leading provider of software and services for production control and production monitoring for the pharmaceutical and bio-pharmaceutical industries. 17 of the world’s top 30 pharma and biotech companies use our PAS-X software product and our products can be found in about 800 successful PAS-X installations on five of the seven continents.

With approximately 700 employees at 18 locations in Asia, Europe, United States and Latin America, our international network of experts provides pharma & biotech companies with our state-of-the-art PAS-X software product and other manufacturing IT solutions.

Are you looking for a new challenge? Perhaps you are looking for an exciting work environment in which to advance your own ideas and contribute as a part of a global team of experts?

For more information visit our Web site at http://www.werum-asia.com/

Be part of our success story!


สวัสดิการและสิ่งจูงใจอื่น ๆ
Education allowance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Overtime pay, Performance bonus, Transportation allowance, Travel allowance