Central Group (Supporting Unit)

Application Support (Oracle Arcs)

Central Group (Supporting Unit)
Salary provided
Posted on 23 Feb 2021

Application Support (Oracle Arcs)

Central Group (Supporting Unit)

Job Highlights

  • Experience in Oracle ARCS
  • Create Service Request, Troubleshoot
  • Serve as second and third level support for ARCS

Job Description


  • Serve as second and third level support for ARCS
  • Create Service Request, troubleshoot and coordinate resolution with 3rd party providers (such as Oracle Support and others), if necessary, and communicate with end user
  • Ensure users are kept informed of issue status
  • Implement configurations and support business processes in ARCS
  • Track support issues to develop targeted instructional material to reduce support requests and improve usability
  • Analyze impact assessment for patch applying and testing of new versions of application/software
  • Providing technical support and problem resolution to the business user on the Oracle ARCS
  • Responsible for various programs and reports development of the Oracle ARCS


  • Bachelor’s Degree of Computer Science, Information Technology or Accounting/Finance
  • Experience in Oracle ARCS
  • Experience in Accounting will be an advantage
  • Experience in Oracle Fusion, Oracle EBS will be an advantage
  • Experience in Oracle ODI will be an advantage
  • High responsibility, problem solving, leadership and good analytical skills
  • Work as a team player and well under high pressure
  • Proficiency in English is a must

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Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

The Central Group consists of a variety of diverse investment in various corporations, each of which has become the leader in the retail, property development , hospitality , food and beverage industries. These complementary businesses continue to strengthen our position in the marketplace both domestically and internationally. In 2014, Central Group revealed the organizational restructuring to streamline. 9 new business groups such as Central Department Store Group (CDG), Central Food Retail Group (CFG), Central Hardlines Group (CHG), Central Online (COL), Central Pattana Group (CPN),Central Marketing Group (CMG), Central Hotels and Resorts Group (CHR), Central Restaurants Group (CRG) and Central Group (VIETNAM) to spearhead the conglomerate at global level , focusing on sustainable growth with strategy of excellence in "Branding","People","Synergy" and consolidating the strength of Central Group "to be Number One" under the concept of "One Group".

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Overtime pay, Performance bonus