Bangkokbank (BBL)/ธนาคารกรุงเทพ

Account Manager

Bangkokbank (BBL)/ธนาคารกรุงเทพ
Salary negotiable
Posted on 20 Jan 2021

Account Manager

Bangkokbank (BBL)/ธนาคารกรุงเทพ

Job Highlights

  • handover of designated clients from Implementation
  • Provide high quality
  • Transaction Banking

Job Description

Bangkok Bank is transforming its Transaction Banking business to adapt to the competitive, regulatory and technical challenges of today’s world. To support this journey, the Account Manager is Responsible for delivering a market leading service proposition to a designated list of high value TxB clients, achieving high levels of client satisfaction, minimizing the time taken to achieve full revenue ramp up and providing the service quality base from which the business can maximize revenue retention and growth from existing and new products. The role presents an opportunity to join a fast paced, highly visible group of individuals passionate about changing the way Transactional Banking is performed.

Job Description:

  • Complete the seamless handover of designated clients from Implementation once the first client transaction has been received, and work closely with the client to ensure that revenues are ramped up in line with the client mandate expectations
  • Provide high quality, timely responses to client inquiries and identify any thematic inquiry patterns which may require more strategic resolutions
  • Monitor the SLA fulfilment for the provision of ongoing operational services to ensure that they are in line with client expectations
  • Undertake periodic client service reviews to improve the quality of client transactions and optimize the benefits that clients generate from existing and new products
  • Provide feedback to Product Management on clients current/future product needs
  • Collaborate with Sales to ensure that the appropriate service proposition is pitched to clients
  • Engage customers on an ongoing basis, to understand current/future needs in order to support the optimization of revenue retention and growth

Required Skills:

  • Good analytical thinking, diligent and possesses good attention to detail
  • Ability to think creatively to solve customer problems
  • Self-motivated, well-organized with a keen focus on delivering an excellent customer experience
  • Good in both written and spoken in English ( TOEIC at least 500 / IELTS at least 4.5 )

Qualification:

  • Bachelor’s Degree or higher in any field
  • At least 3 years experience in Transaction Banking industry, with familiarity with customer-facing role and TxB Operations role; proven track records of delivering excellent service
  • Male must be exempt from military service

Working Location: Operating at Silom Head Office

 Contact : Siriorn Tel.02-685-7852

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time

Company Overview

https://www.bangkokbank.com/th-TH/About-Us

URGENTLY REQUIRED !!!

Bangkok Bank Public Company Limited

With 12 million customers and a branch network that reaches across the community we touch the very heart of Thailand. And we believe it is the efforts of all our people that has led to our success for nearly 60 years.

Additional Company Information

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