Account Manager/ Client  & Project Servicing

Location: Can be Working out of Home / Office in Bangkok (MRT Line)
Employment type: full-time contract employment under Singapore Company
Company: Saas Products used in e-commerce business and logistics; warehouse management system, inventory management system, order processing management

Responsibilities

• Managing large corporate customer life cycle right from kick-off meeting, customer on-boarding, training, issue contract signature to stable to live and then renewals
• Collect all necessary information and in detail 'what is sold' by sales team to the customers
• Setup and execute kick off / introduction call with the customer after taking over the account from sales team
• Prepare overall implementation plan along with Product Consultant and define the implementation schedule
• Access internal and customer readiness for implementation
• Be extremely structured and diligent in managing customer expectations while Clarifying requirements, priorities, any integrations with customers prior to implementation and plan
• Escalation and resolution of issues, share and track on ETAs as required. Internal escalation of issues faced by customer
• Enterprise and Large Customer / stakeholder expectations and relationship management
• Maintain crisp, clear and straight communication with the customer in different phases of lifecycle
• Responsible to work closely with customers in order to achieve success for the customer while using Company ERP products
• If needed be present onsite during implementation and or necessary priority meetings
• Keep customer posted about major product release, new features and benefits
• Follow-up on account growth plan and up-sell opportunities with the customer
• Ensure timely invoicing and payments from accounts being managed, resolution of customer queries on invoices if any
• Prepare and share internal revenue forecasts. Prepare 12 months account growth plan, forecasts with customer, and work on the plan to achieve those targets
• Asses impact on revenue, projections in case of churn situation identified with customer.
• Manage retention or exit process
• Monitor and make sure customer usage on company ERP platforms
• Weekly and Monthly monitoring of product usage and volume for the account as a health check, customer behavior, risk analysis and overall account status
• Regular (weekly, monthly, quarterly) meetings with customer side users, decision makers, influencers and mapping the account health and/or any risks
• Manage any delays, external dependencies
• Publish detailed analysis internally on churn, and improvement areas
• Internal alerts and get support to retain and renew customer. Prepare and present proposal to renew customer contracts
• Liaise with internal teams to get work done for Thai customers

• Experience: 2+ years  with experiences in WMS, IMS, OMS Saas Products
  Experience in Account Management, Customer Management/Client facing roles preferably with a technical
  background and project management experience.
• Demonstrable Project Management Skills with multiple stakeholder Management
• Excellent written and verbal communication skills in Thai and English
• Experience in project management and IT projects
• Analytical and problem solving skills with bias towards decision making
• Prover inter-personal skills during project management
• Ability to work with teams in different geographies
• Work experience background related to eCommerce and Logistics domain is desired
• Fluent English*

Manpower Inc. is a world leader in the employment services industry, offering customers a continuum of services to meet their needs throughout the employment and business cycle. The company specializes in permanent, temporary and contract recruitment; employee assessment; training; career transition and organizational consulting services. Manpower''s worldwide network of 4,500 offices in 80 countries and territories enables the company to meet the needs of its 400,000 customers per year, including small and medium size enterprises in all industry sectors, as well as the world''s largest multinational corporations. The focus of Manpower''s work is on raising productivity through improved quality, efficiency and cost-reduction, enabling customers to concentrate on their core business activities. In addition to the Manpower brand, the company operates under the brand names of Right Management Consultants, Jefferson Wells, Elan, Brook Street and Empower.

Manpower Thailand is the nation’s leading recruitment company established in 1998 to offer human resources management services to businesses in search of staff and people in search of job. The company currently has 10 offices in Thailand cover in Bangkok, Chonburi, Lamphun and Songkla to cover the needs of corporate clients and job seekers.